Senior Learning & Development Specialist

Learning & Development Specialist

At QISG, The Learning & Development Specialist owns and manages the end-to-end learning and development process for QISG, serving as the central point of accountability for how employees across the QISG, QDC, and EnergyLink brands build the skills they need to perform and grow. Rather than focusing on course production alone, this role leads the full learning lifecycle: diagnosing organizational learning needs, defining the learning strategy and curriculum, managing the programs and platforms that deliver it, coordinating the people who teach it, and measuring its impact on performance.

Working with a high degree of latitude, the Learning & Development Specialist partners with business leaders, subject matter experts, and HR to identify skill or knowledge gaps and translate them into a coordinated learning plan. The role administers the learning management system (LMS) and curated content libraries such as LinkedIn Learning, oversees programs such as onboarding, leadership development, mentoring, and individual development plans (IDPs), and ensures a consistent, measurable, high-quality learning experience. This is a senior individual contributor role that also provides leadership, coaching, and mentoring to others and may act as a lead or first-level supervisor.

Experience designing and managing technical, safety, or compliance learning within the energy, utility, construction, or other highly regulated industries is strongly preferred.

Responsibilities

Learning Strategy & Needs Analysis

• Identify skill or knowledge gaps among the organization's employee population and develop or source training in response to identified training needs.
• Partner with business leaders and HR to translate business priorities and workforce plans into a coordinated learning strategy, annual learning plan, and training calendar.
• Define and maintain curriculum frameworks, role-based learning paths, and competency maps that connect learning to performance and career progression.
• Recommend build, buy, or curate decisions for each learning need based on audience, urgency, cost, and impact.

Program Management & LMS Administration

• Manage the full lifecycle of learning programs—onboarding, leadership development, technical, safety and compliance training, mentoring, and individual development plans (IDPs)—from planning and launch through evaluation and refresh.
• Administer and optimize the LMS and curated content libraries (e.g., LinkedIn Learning), including content deployment, assignments, user and role management, completion tracking, and compliance reporting.
• Own learning calendars, enrollment, learner communications, and recordkeeping, ensuring compliance with internal policies and applicable regulatory requirements.
• Manage relationships with external training vendors, content providers, and platform partners, and monitor utilization and budget.

Content Development & Delivery

• Select appropriate training tools and delivery mechanisms based on the material being taught and the audience being targeted, including print, digital, video, virtual, instructor-led, and blended formats.
• Create and maintain course content, manuals, job aids, and other training materials, ensuring accuracy, instructional integrity, accessibility, and brand consistency.
• Develop scalable eLearning using Articulate Storyline, Rise, Synthesia, and other authoring tools, and provide quality assurance for materials produced by other team members.

SME, Trainer & Stakeholder Coordination

• Coordinate guest trainers or subject matter experts (SMEs), including scheduling, content preparation, and quality of delivery.
• Facilitate working sessions with leaders and SMEs to capture and validate content and confirm desired outcomes.
• Serve as a trusted learning advisor to stakeholders at all levels, guiding them toward effective, fit-for-purpose solutions.

Measurement & Continuous Improvement

• Assess the impact of training programs by measuring employee understanding of the subject matter and the application of learning on the job.
• Establish and monitor learning metrics and dashboards (participation, completion, knowledge gain, and business impact), and use the data to drive continuous improvement.
• Continuously evaluate tools, content, and processes, recommending innovative approaches that improve learner engagement and program effectiveness.

Leadership & Mentorship

• Provide leadership, coaching, and mentoring to other team members to support skill development and career growth; may act as a lead or first-level supervisor.
• Establish and champion learning standards, templates, and best practices across the organization.
• Adhere to internal standards, policies, and procedures, and perform other duties as assigned.

Qualifications

• Bachelor's degree in Learning & Development, Instructional Design, Education, Communications, or a related field.
• 6+ years of professional experience in instructional design, training development, or adult learning.
• Hands-on experience administering a learning management system and managing learning programs at scale.
• Advanced proficiency with Articulate Storyline, Rise, Synthesia, and other instructional design and authoring tools.
• Experience partnering with leaders and SMEs and coordinating external trainers or vendors.
• Experience leading technical, safety, regulatory, or compliance learning within the energy, utility, construction, infrastructure, or other highly regulated industries.
• Experience administering an enterprise LMS and curating content libraries such as LinkedIn Learning.
• Experience building and managing competency frameworks, individual development plans (IDPs), and leadership or mentoring programs.
• Familiarity with measurement frameworks (e.g., Kirkpatrick) and learning analytics tools such as Power BI.
• Project management, change management, or process-improvement credentials (e.g., Lean Six Sigma) are a plus.
• Prior experience mentoring or leading others in a learning environment.
• Proficiency in computer skills, including Microsoft Office and digital collaboration platforms.
• Strong interpersonal and organizational skills.
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.

Benefits

• Competitive Compensation
• 401(k) Retirement Plan
• Holiday Pay
• Paid Time Off (PTO)
• Comprehensive Health Coverage
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development
• Tuition Assistance
• Employee Discount Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.