Regional Programs Coordinator

Company Description 

Learn from Travel is a social enterprise. Our mission is to provide life-changing global learning experiences to students while making a positive economic impact on the host community. We specialize in custom faculty-led programs for college students. We arrange engaging discussions with community leaders, artists, directors of nonprofit organizations, and other local experts from whom students will gain invaluable insight. Our programs are often community-based and are always as culturally-immersive as possible. We offset our carbon footprint and aim to make minimal environmental impact.

Position Overview

The Regional Program Coordinator manages the design, planning, and execution of educational travel programs in their region: Americas or Europe. During the busy season (Dec - July) the Program Coordinator’s primary focus is managing programs. During the offseason, the focus is on proposal development and organizational projects. The Program Coordinator manages a team of Assistant Coordinators and reports to the Programs Director. 

Objectives

1. Operate educational travel programs that result in repeat business while creating a positive impact on the host communities
2. Develop winning program proposals

Key Responsibilities 

1. Customer service - understanding client needs, meeting and exceeding client expectations
2. Project management - task and human resource management for multiple simultaneous programs and/or proposals 
3. Problem solving - identifying solutions to logistical and inter-personal issues 

Tasks 

Busy Season - Program Coordination

Lead and supervise a team of assistants to ensure high quality program operation: 

• Provide client communication, pre-departure orientations, and customer support
• Make and supervise reservations and vendor payments 
• Provide on-call remote emergency response, when necessary 
• Support Program Guide as necessary during the program 
• Review program feedback

Off Season - Proposals

Lead and supervise a team of assistants to:

• Develop itineraries and research and select local vendors
• Ensure completeness and accuracy of information in program planning spreadsheets
• Produce professional and compelling program proposals

Desired Skills

1. Fluency in English
2. Fluency in Spanish required for Americas Region, Portuguese or French a plus
3. Additional regional languages highly desired for Europe Region. 
4. Exceptional written and verbal communication for professional emails, concise chat messages, video calls with clients and staff, and live video pre-departure orientations
5. Strong interpersonal skills and ability to lead, manage, and inspire others while maintaining a positive attitude and high morale 
6. Exceptional ability to prioritize tasks and projects while working on multiple projects at the same time 
7. High attention to detail, including ability to find small mistakes in large spreadsheets or documents
8. Calm in stressful situations, including possible life-and-death emergencies or times when workload exceeds capacity
9. Technical fluency with Google Sheets, Docs, and Slides, as well as project management software and G-mail 

Desired Qualifications

• College degree, master’s degree a plus
• At least three years of professional experience in relevant field with transferable skills
• Two years (three years preferred), of travel or tour coordination, preferably in international education 
• At least one year experience managing multiple assistants 
• Passion for responsible travel and international education

Schedule: Full-time, 40 hours per week. May require additional time during the busy season which is compensated with a lower work-load during the slow season. 

Location: Remote, located in the region to be coordinated. 

Contract for one year, after which full-time employment can be evaluated.