Development Associate, Donor Engagement and Stewardship

Description

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Our strategy for improving quality of life and advancing the greater good involves focusing in four impact areas: 1.) Ready Children - preparing children for kindergarten; 2.) Successful Students - empowering students to graduate and reach their full potential; 3.) Strong Individuals and Families - helping individuals and families become self-sufficient 4.) Safety Net - addressing urgent and essential needs for those in crisis.

JOB SUMMARY

The Development Associate, Donor Engagement and Stewardship plays a vital role in creating exceptional experiences for United Way's leadership donors by coordinating stewardship, engagement, and cultivation activities that strengthen donor relationships and inspire continued investment. This position manages the annual engagement strategy for leadership giving societies, including Women United, Tocqueville Society, and Leadership Societies ensuring timely, meaningful, and personalized communication throughout the donor journey. Working closely with the Individual Giving team, this position serves as the operational lead for donor engagement activities, stewardship communications, volunteer leadership support, and cultivation events that deepen donor involvement and increase long-term retention.

PRIMARY DUTIES AND RESPONSIBILITIES

Donor Stewardship & Engagement Coordinate stewardship activities for leadership donors across Women United, Tocqueville Society, Leadership Societies, and Individual Giving. Coordinate acknowledgement letters for all leadership donors. Manage personalized acknowledgement processes including letters, handwritten thank-you cards, acknowledgement emails, donor gifts, holiday and birthday cards, and donor recognition for leadership donors. Maintain stewardship calendars to ensure timely and consistent donor touchpoints throughout the year. Manage weekly donor acknowledgement and donor management officer (DMO) communications during campaign season. Coordinate the annual stewardship and engagement calendar. Support ongoing donor recognition initiatives. Affinity Group Engagement Produce and distribute quarterly newsletters and member communications for Women United and Tocqueville Society. Coordinate and manage volunteer leadership meetings and activities Cabinet meetings Advisory Council meetings Volunteer leadership support Coordinate Child Care Scholarship review logistics and volunteer communications. Cultivation Event Support Coordinate execution of the annual Women United and Tocqueville Society engagement calendar. Support planning and execution of Women United signature engagement events by providing logistic, communications, volunteer, and follow-up activity support for the following events: Margarita Mingle Chair's Reception Power of the Purse Support planning and execution of Tocqueville cultivation events by providing logistic, communications, volunteer, and follow-up activity support for the following events: Fall Reception Spring Dinner Breakfast Series Becker Vineyards event Ensure exceptional donor experiences before, during, and after events. Solicitation/Cultivation Support Coordinate annual Tocqueville renewal mailing and membership materials. Prepare personalized Tocqueville renewal packets including pledge forms and stewardship materials. Coordinate major gift and individual giving solicitation mailings and follow-up communications. Assist with donor follow-up communications including email and phone outreach. Database & Administrative Support Maintain accurate donor records and engagement activity within the CRM. Track stewardship activities, event participation, and volunteer engagement. Prepare reports and donor lists to support fundraising strategies. Coordinate mailing lists, invitation lists, and communication schedules. Assist with additional development projects and donor engagement initiatives as assigned.

BENEFITS

Employer-subsidized healthcare plan with employer-funded HRA offered. Group dental, vision, life insurance and other insurance products available. Paid holidays, personal and sick leave time. 403(b) retirement plan with employer matching available. Requirements

EDUCATION AND EXPERIENCE

Bachelor's degree preferred or equivalent combination of education and experience. Two to four years of experience in fundraising, donor relations, event planning, nonprofit development, hospitality, or customer relationship management. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Exceptional written and verbal communication skills. Demonstrated ability to build positive relationships with donors, volunteers, and community leaders. High attention to detail and commitment to exceptional customer service. Experience with CRM/database management preferred. Proficiency with Microsoft Office Suite and donor database software. Ability to work occasional evenings and weekends for donor events.

SUCCESS IN THIS ROLE

A successful Development Associate is highly organized, relationship-focused, and committed to creating meaningful donor experiences. They anticipate needs, execute projects with excellence, and ensure every donor interaction reflects United Way's commitment to gratitude, engagement, and community impact. Their work directly contributes to stronger donor retention, increased engagement, and long-term philanthropic investment in our mission.

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

WORK ENVIRONMENT

Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

PHYSICAL DEMANDS

Sedentary work on a PC; sitting for extended periods of time, routinely. Movement within the office and during external meetings and events, regularly. Bends, stoops and twists, occasionally. Exerts up to 25 lbs. of force, occasionally. Facilitates, presents and collaboratively interacts with others, routinely. Perform repetitive tasks, i.e., typing and texting, routinely. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | #J-18808-Ljbffr UNITED WAY OF SAN ANTONIO & BEXAR COUNTY