Sr Salesforce Developer

Sr. Salesforce DeveloperThe DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Developer. In this role, you will support VX's Salesforce platform through development of system capabilities, product implementation, and delivering high-quality solutions that meet the needs of our user base. You will contribute to the implementation of cutting edge Salesforce technologies, drive best practices, and foster a culture of innovation and excellence within the team.The ideal candidate must be fluent in Apex, SOQL, and SOSL, and has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions.In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives.The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you!Responsibilities and Duties of the Role:Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectivesMaintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes designing and developing high-quality solutions on the Salesforce platform, showcasing advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura..Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations optionsWork with internal and external partners to deliver backlog requests and projects in iterative release cycles and champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelinesStay abreast of the latest Salesforce trends and technologies, ensuring the team remains at the forefront of innovation. Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocatesDocument technical decisions and maintain comprehensible documentation for future referenceConduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiativesTroubleshoot and resolve complex Salesforce issues, ensuring system stability and performanceRequired Education, Experience/Skills/Training:Must have 2+ years of experience architecting solutions on Salesforce platformMust have 2+ years designing & developing on MuleSofBachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus.Must have 6+ years hands-on Salesforce Development experienceTrack record of building high-quality software and innovative featuresDirect experience with implenting technology transformation initiativesMust have deep expertise with Service Cloud, Experience Cloud, including Lightning Flows, Apex Triggers, and SOQL/SOSL, Salesforce APIs, LWC and RESTful APIsExperience with Salesforce integrations and APIsExperience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps)Must have Salesforce Platform Developer I and II or other Developer CertificationsAbility to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given time frames for projectsAbility to prioritize based on analysis of data trends, business priorities, and legal complianceStrong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholdersExcellent problem-solving and analytical skillsFlexibility to work night and weekends, as neededNice to Haves:4+ years experience developing solutions on Salesforce platform tWorking knowledge of Salesforce GenAI tools - Agentforce Agent Builder, Prompt BuilderAdditional Salesforce certifications - Service Cloud Consultant, Agentforce SpecialistHands-on DevOps experience with Copado or other toolsPrior experience with supporting NICE CXOne PlatformStreaming media industry or other subscription-based service experienceExperience with global and remote teams#DISNEYTECHThe hiring range for this position is $129,000 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.About Disney Direct to Consumer:Disney's Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company's best-in-class storytelling to fans and families everywhere.About The Walt Disney Company:The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.This position is with Hulu, LLC, which is part of a business we call Disney Direct to Consumer.Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONSThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.Having technical issues? View the FAQs for help.