RN Acute Care Services Coordinator

RN Acute Care Service Coordinator

The RN Acute Care Service Coordinator partners with the IAC Medical Director to build one world-class integrated acute care team across the care continuum, ensuring safe & controlled care transitions and implementing high-functioning, cost-positive protocols & quality measures. The role comprises three fundamental capabilities: practice management, opportunity identification, and model implementation/change acceleration.

Location: Ascension St. John Medical Center

Essential Job Functions:

• Supports the Medical Director in deploying a well-structured site operating rhythm for the IAC team (Physicians, APPs, Scribes, and Administrative Assistants), including but not limited to:
• Daily provider census-driven workflow process
• Rounding / Discharge Huddles and Care Coordination
• Support across ED, HM and Post-Acute
• Driving site process around accountable task management (Action Register) and delivery dates
• Reinforcing clear expectations with the clinical team
• Works with site administration and clinical team to identify, plan, and drive improvements in a project management environment.
• Readmission reduction
• ED time and efficiency metrics
• Patient experience
• Under the direction of the USACS Bundled Payments for Care Improvement Advanced leader, collaborates closely with patients and their healthcare teams to ensure efficient, effective, and patient-centered care coordination during care transitions.
• Quick to identify issues and develop thoughtful opinions; data analysis, as well as the ability to navigate the hospital organization expertly and bring resources to the table
• Act as an agent of change and become the hospitals' point of contact for a difficult-to-manage situation

Knowledge, Skills and Abilities:

• Execution:
• Effectively identifies metrics at risk and confirms action plan in place.
• Ensures a data-driven approach to identifying/prioritizing aspects of a problem.
• Executes in an organized and effective manner (with minimal instruction, oversight, and re-work) within the allotted time.
• Maintains a high say/do ratio and drives accordingly via direct/indirect influencing … does not let things fall through the cracks
• Actively monitors action plans to ensure issues are addressed and changes are instituted.
• Clear and Concise Communication:
• Ensure timely and clear communication with clinical leadership, hospital administration, and other site personnel
• Provides structured written communications.
• Prepares easily understandable documents that facilitate timely and efficient project work & decision-making
• Uses the appropriate communication style to clearly articulate issues/ideas/solutions/progress at all levels.
• Business Impact/Challenge and Out-of-the-box Thinking:
• Able to challenge the status quo and suggest changes and improvements to existing processes and procedures.
• Quick to leverage critical thinking skills in summarizing problem statements and arriving at core business needs
• Understands business and can link activities with business objectives.
• Effectively negotiates and obtains buy-in with/ local leaders for improvement projects.
• Leadership:
• Works as a dyad partner with the Integrated Acute Care Site Medical and Quality Director
• Persistent and with courage and conviction. Assists medical leaders in driving challenging issues appropriately within a team.
• Works with diverse team members to build a unified vision that inspires and engages them. Ability to motivate others.
• Identifies weaknesses and seeks opportunities to develop needs … Goes outside comfort zone.
• Displays integrity to high ethical standards and a commitment to USACS values. Does the right thing.

Education and Experience:

• BSN required.
• Five or more years of relevant work experience emphasizing performance improvement, data, and project plan management.
• Clinical experience, i.e., Emergency / Outpatient, Inpatient, and Post-Acute settings, a plus.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift to 15 pounds.
• Close visual acuity is required to perform the job.

Salary Range: $78,566-$145,347.10