Customer Service Representative (Call Center)

Customer Service RepresentativeAt Ferraro Foods, our Customer Service team is the connection between our customers, sales teams, and operations, ensuring every order is accurate and every customer receives exceptional service.We are looking for a detail-oriented, customer-focused Customer Service Representative to join our fast-paced, high-volume call center environment. This role involves handling incoming customer calls, processing orders, answering inquiries, and resolving customer concerns while maintaining accuracy and efficiency.What You'll Bring to the TableHandle a high volume of inbound customer calls in a fast-paced customer service environmentEnter and process customer orders accurately and efficientlyAssist customers with questions regarding products, pricing, orders, deliveries, and account informationResearch and resolve customer concerns, including order discrepancies, billing questions, and service issuesCoordinate with Sales, Operations, Transportation, and other internal departments to address customer needsFollow up with customers regarding pending orders, requests, and unresolved issuesProcess credits, returns, billing adjustments, and related documentation as neededMaintain accurate customer records and order information in company systemsManage multiple customer requests while providing professional and timely serviceThe Ingredients for Success2+ years of customer service experience, preferably in a call center, contact center, or high-volume phone-based customer service environmentExperience handling a high volume of inbound customer callsStrong data entry skills with the ability to process customer orders accuratelyAbility to multitask between phone calls, computer systems, and customer requestsExcellent verbal communication, active listening, and problem-solving skillsStrong attention to detail, organizational skills, and time managementProficiency in Microsoft Office, including Outlook, Word, and ExcelExperience with order entry systems, customer account management, or foodservice distribution is a plusWhy You'll Love Working HereBe part of a team that plays an essential role in supporting our customers and daily operationsWork closely with Sales, Operations, and other departmentsEnjoy a fast-paced, team-oriented work environmentOpportunity to grow within customer service and operationsBe part of a company serving customers throughout the food industryThe DetailsSchedule: Monday–Friday | Rotating Sundays | 8:30 AM–5:30 PMCompensation: $16.50–$18.00 per hour, commensurate with experienceBenefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings.Apply today and become part of the team behind every order! Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.