ED Unit Service Technician - BWFH

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Summary

ED: The Unit Service Technician provides a broad range of care and services to patients, including but not to limited to EKG, phlebotomy, equipment cleaning, and stocking of rooms under the supervision of a licensed nurse. They perform a wide range of secretarial duties, including but not limited to organizing paperwork, answering the phone, paging, and receiving of Emergency Department patients into the medi-tech computer system. They will provide safe accurate transportation of patients throughout the hospital. They will perform 1:1 sitting when necessary. The Unit Service Technician of the Emergency Department will also assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice.

Essential Functions

1. PROVISION OF SAFE ENVIRONMENT
• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Follows and maintains restraint policies under supervision of licensed nurse. Checks with nurse for order before utilizing any restraints.
• Applies restraints under the direction of the provider, in accordance with hospital policy and assures for the availability and reliability of those restraints.
• Conducts or assures cleaning of medical equipment and clinical environment routinely and between patient use to prevent nosocomial infection.


2. PERFORMS SECRETARIAL DUTIES TO ENSURE EFFICIENT OPERATION OF EMERGENCY DEPARTMENT.
• Answers patient call lights, telephone and screen calls in a pleasant and courteous manner, relaying accurate messages to appropriate personal, as observed or reported by staff and callers.
• Receives visitors to the department in a professional manner, projecting a positive public image.
• Copies patient's charts and other materials as requested by staff.
• Provides secretarial support in order to ensure efficient and confidential flow of information for patient's medical records.
• Requests and maintains old medical records as needed.
• Pages for providers as necessary.
• Copying of medical records to prepare for transfer.
• Provides secretarial assistance to the Medical Director or Attending Physician as necessary and as time allows.
• Delivers specimens to the laboratory as needed such as in a Code Blue situation as requested by staff.
• Arranges ambulance transfer in the absence of the department secretary.

3. PERFORMS ASSIGNED PATIENT TRANSPORTATION TO ENSURE PATIENTS RECEIVE ALL TESTING PROCEDURES ORDERED IN A TO TIMELY MANNER. ENSURES THAT PATIENT SAFETY IS NEVER COMPROMISED DURING TRANSPORT.
• Stretcher is cleaned after every transport with an antibacterial as provided in the department.
• Performs the transportation of the deceased to the morgue in a respectful manner. Always uses proper morgue stretcher and is accompanied by a second escort.
• Follows proper department procedures concerning the handling of all specimens during transport.
• Strictly practices Standard Precautions. Checks with nursing staff for specific instructions if necessary.
• Assists nursing in transport of critical patients as necessary.


4. PERFORMS TECHNICAL DUTIES INCLUDING EKG, PHLEBOTOMY UNDER THE SUPERVISION OF A LICENSED NURSE.
• Adheres to laboratory policy and procedure when retrieving lab specimens including the proper labeling of all specimens.
• Performs EKGs as requested by nursing/provider and obtains old EKGs in MUSE system.
• EKG'S and brought to provider for immediate review upon completion.
• Obtains lab specimens as requested by nursing/provider.
• Obtains labs for in-house draws on 11p-7a shift for 1am and 4am rounds, in accordance with lab policy.
• Assist providers with patient procedures as needed.
• Responsible for cleaning and restocking of glidescope.
• Notification of need for repair of medical equipment to appropriate parties.
• Stocking of rooms in accordance with assignment on each shift.
• Emptying of linen bags when half full to prevent injury.

Supervisory/Managerial Responsibilities (Y/N): No
Includes Budgetary Responsibilities (Y/N): No


Qualifications

Education
High School Diploma or Equivalent

Can this role accept experience in lieu of a degree?

Licenses and Credentials
Basic Life Support [BLS] - Generic - HR Only required and Certified Nurse Aide [CNA] - State Specific Certification Board required or Emergency Medical Technician [EMT License] - Generic - HR Only required

Experience
ED: experience as a medical technician or patient care assistant in an Emergency setting preferred ICU: 1 year experience as a medical technician or patient care assistant preferred OPIC, Perioperative, IV Therapy: experience as a medical technician or patient care assistant preferred

Knowledge, Skills and Abilities
- ED: • Staff adheres to all C.A.R.E. Standards • Must be able to work in a fast paced, often stressful environment. • Must have good communication skills. • Must have the ability to set and reset priorities. • Must have excellent customer service skills. • Ability to work in a fast passed critical care environment.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

1133 Centre Street

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Night (United States of America)

Pay Range
$18.99 - $28.21/Hourly

Grade
SF1135

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.