Quality Assurance Specialist I

Quality Assurance Specialist I - 33676 We are currently looking for a Full Time Quality Assurance Specialist I to join our North Region Quality Assurance team located at the CNOGC Satellite Office - Goldsby Gaming Center working 8:00AM-5:00PM - Mo Tu We Th Fr. Summary: Responsible for conducting thorough personal and criminal background investigations to assist in the determination of suitability of an applicant by verifying and documenting information such as but not limited to, public records, court documents, applicant statements, credit reports, personal references, work and residential history, and gaming business relationships. Requires strong organizational skills and the ability to coordinate multiple assignments, establish priorities, and effectively perform in a dynamic environment. A thorough knowledge of the operations of the Chickasaw Nation governmental gaming operations and the Office of the Gaming Commissioner are required. Responsibilities: Utilizing multiple types of equipment for verification of program storage media and other software Conducting system verifications to compare results with independent test lab reports Reviewing and determining approval for "Request for Change" (RFC) work conducted within Chickasaw Nation operated gaming facilities Performing data entry of verification results, electronic game configurations, and game approvals into a database Performing a sampling of installation testing on electronic games and other game related systems Performing random verification testing on electronic games and game related systems to ensure compliance with applicable regulations and standards Notifying supervisor in a timely manner of any possible issues Be in an on-call rotation to answer RFC's, verify "Wide Area Progressive" (WAP) wins and handle any duties that were not covered during regular business hour Provides guidance and training to new personnel Performs all other duties as assigned Competencies: Essential: Able to follow instructions, both written and oral Able to adhere to all scheduling and attendance requirements Honesty, truthfulness, reliability, accountability Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines Ability to multitask Works well within a team Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Skills: Essential: Must be familiar with the Microsoft Office Suite of products Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment) Experience: Essential: 2 years directly related experience Education: Essential: High School, GED or Equivalent Credentials: Essential: Pass gaming background check Gaming license or permit as required by assigned position Standard Driver's License Working Conditions: Essential: Pass pre-employment drug test Must reside within 30 minutes of workstation Mix of office/non-office settings May work where cigarette smoking occurs Noisy Sometimes lift and or carry up to 15 lbs Training It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training. Mission, Vision & Core Values Mission: To enhance the overall quality of life of the Chickasaw people. Vision: To be a nation of successful and united people with a strong cultural identity. Core Values: The Chickasaw People Cultural Identity Servant Leadership Selflessness Can Do Attitude Perseverance Stewardship Trust and Respect Loyalty Honesty and Integrity Teamwork