Banquet Houseperson (Full-Time) - Hilton Orlando Buena Vista Palace

Houseperson

Exceptional hospitality starts with you. Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Houseperson, you're not just ensuring the cleanliness of designated areas of the hotel you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Prepare banquet space with care: Complete table and chair set up according to the requirements for each function
• Ensure a clean and inviting space: Clean and prep banquet rooms, ensuring all walls and surfaces are spotless
• Monitor the room: Keep the banquet area clean, and promptly address spills, discarded service items, and other issues to ensure an exceptional guest experience

What are we looking for?

• High School Diploma, GED, or equivalent combination of education and experience preferred
• Previous experience in banquet set-up, housekeeping, food and beverage, event operations, or hospitality preferred
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• Ability to lift, carry, push, or pull up to 50 pounds on a regular basis and perform repetitive physical tasks throughout the shift
• Ability to stand, walk, kneel, bend, climb, and move furniture and equipment for extended periods of time
• Strong attention to detail and ability to follow Banquet Event Orders (BEOs), room diagrams, and event specifications
• Ability to work independently and as part of a team in a fast-paced environment
• Demonstrated commitment to delivering exceptional guest service
• Strong communication and interpersonal skills
• Ability to maintain a professional appearance and represent Hilton in a positive manner
• Basic understanding of workplace safety practices and proper equipment handling

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a large hotel, convention center, resort, or conference facility
• Experience setting up banquet rooms for meetings, conferences, weddings, and special events
• Familiarity with banquet equipment, staging, dance floors, risers, and audiovisual support requirements
• Bilingual communication skills
• Knowledge of hotel operations and event execution standards

How We'll Help You Thrive

• Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) Recharge, relax, and take time for what matters most
• Health & welfare benefits From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.