Program Manager

Job Description Zero8Hundred: Program Manager, Master Social Worker, MSW Organization Background: It is estimated that 15,000 Sailors and Marines stationed in San Diego leave service each year, and that half of these Veterans and their families will stay here. Studies show that military members can also face significant challenges in their transition to civilian life. Zero8Hundred delivers individualized support to service members, spouses, and their families before, during and after transition to thrive in their post military life. Zero8Hundred is a people first organization who values growth, diversity, culture, and respect for our team and those we serve each day. Zero8Hundred is an innovative collaboration among San Diego's military, government agencies, elected officials, nonprofits, businesses, and philanthropic institutions. Together, these organizations have developed a plan to better coordinate community resources for Veterans and their families, creating a system that will directly connect service members to critical transition resources as they exit the military. The services coordinated and offered under this program include education, employment, health & wellness, basic needs, and social / community connections – all part of a holistic veteran’s wellness model. Zero8Hundred is a non-profit 501C3 organization. Zero8Hundred provides its team members with a full benefits package and growth opportunities. Position Summary Zero8Hundred Program Managers are Master Social Workers with more than two years of field experience and are dedicated to Macro social work. Zero8Hundred Program Managers align the mission to the overall organization and ensure mission delivery through client engagement serving as a leader and mentor to our forward-facing client engagement team. ESSENTIAL FUNCTIONS Strategically oversees the Military Transition Program to include Suicide Prevention Services. Directly manages Case Management Team. Develops and facilitates focused direction, orientation, in-service training, team development, and continuing education of client team while setting goals for the overall program aligning with strategic objectives. Serves as a supervisor to Assess, Analyze, and Implement client support through a customized social work technology platform. Serves as an MSW Field Instructor within the Zero8Hundred Internship Program. Engages in substantive, personalized 1:1 client engagement supporting a client case load while serving as a mentor / leader. Serves as the leader for Zero8Hundred and creates effective ways for the team to report on and deliver services to transitioning service members. Manages and monitors a yearly program budget complying with fiscal policies and procedures. Tracks performance metrics to evaluate program outcomes, impact, and effectiveness. Cultivates, develops, and maintains effective working relationships with community organizations dedicated to serving Veterans in the Southern California region. Provides case management oversight by conducting case reviews, updating Operating Procedures and ensuring tools are provided to the team for use. QUALIFICATIONS and REQUIREMENTS Knowledge and Experience Master’s degree in social work Required. LCSW welcomed. 4+ years of field experience including case management and resource coordination. Previous training in motivational interviewing preferred. Ability to work with multiple software systems including complex case management databases. Experience working with Veterans, Active Duty, and their families. Military Lifestyle Experience Preferred Proficient in Microsoft Office Suite and Salesforce #J-18808-Ljbffr