Shop Foreman- Raleigh

Service Department Manager

Assist the service manager in striving to return a satisfactory profit on dealer capital invested while insuring a consistently high level of employee productivity. Accomplish these objectives through the use of proper staff utilization, pricing, DMS system function/reporting, advertising and adherence to facility safety practices.

Essential Duties

Enforcing with the help of the service manager all company policies and procedures

Maintaining a safe work environment

Assisting service manager in maintaining focus on service department budget goals and other objectives for the department

Help service manager in controlling operating expenses

Direct the day-to-day activities of the service department employees

Produces Estimates for charges necessary for repairs for customers

Assisting the service manager in training and evaluating service department employees

Helps ensure that a high-quality level of service is provided to our entire customer base.

Provides technical assistance to service department employees

Enforces safety requirements, including but not limited to forklift training and operation and use of personal protective equipment

Understands, keeps abreast of, and complies with federal, state and local regulations that may affect our procedures in the service department.

Maintains professional appearance and ensures that the service department employees present a professional appearance to the public.

Carries out disciplinary actions as needed to service department employees.

Reviews monthly productivity results individually with service department employees

Conducts department safety inspection on a monthly basis.

Conducts department meeting with all service department employees monthly

Assist in hiring of new personnel as needed

Requirements

Qualifications:

High School Diploma or GED

Minimum two years' experience as a technician or customer service representative and/or equivalent experience in a service-related industry.

Possess strong managerial and organizational skills

Excellent Communication skills both oral and written

Must be committed to 100% customer satisfaction

Must have the ability to motivate subordinate employees, and be involved in their career development

Must have an enthusiasm for training

Must be able to manage customer expectations, lead direct reports and be flexible with both while meeting objectives.

Excellent computer skills and familiarity with all Microsoft Office products and software.

Physical Demands

(These physical demands are representative of physical requirements necessary for an employee to successfully perform essential functions of the role.)

Activity and Frequency (Never, Occasionally, Frequently)

Standing Frequently

Walking Frequently

Sitting Frequently

Bending From Waist Frequently

Feeling, Fingering, Grasping Frequently

Pushing and Pulling Frequently

Climbing and Balancing Frequently

Couching, Crawling, Kneeling Frequently

Reaching Above Shoulder Frequently

Lift up to 10 lbs. Frequently

Lift up to 33 lbs. Frequently

Lift up to 50 lbs. Frequently

Lift over 50 lbs. Frequently

Work Environment

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.