Case Management Administrative Support Coordinator

We are looking for a Project Assistant to support emergency housing stabilization and case management efforts for residents in Baltimore, Maryland. This Long-term Contract position is ideal for someone who brings strong administrative skills, sound judgment, and a calm, service-focused approach when assisting people affected by housing-related crises. The role combines office-based case support with occasional emergency response coordination, requiring flexibility, professionalism, and careful attention to documentation.Responsibilities:• Conduct resident intake conversations and evaluate urgent housing, financial, and support service needs to guide next steps.• Build and track individualized stabilization plans by linking clients with appropriate community programs, benefits, and referral partners.• Maintain complete electronic case records, including notes, assessments, follow-up actions, supporting documents, and outcome updates in the case management system.• Organize incident-related materials such as photographs, agency details, and response summaries to ensure accurate and compliant files.• Assist with emergency housing and shelter coordination for households displaced by fires, severe weather, utility disruptions, and other crisis situations.• Participate in an on-call rotation and provide support during evenings, weekends, holidays, and other urgent response periods when needed.• Work alongside team leadership and partner agencies at response sites or centralized locations during larger emergency events involving multiple households.• Collaborate with government offices, nonprofit organizations, service providers, and emergency personnel to coordinate timely assistance for residents.• Contribute to team meetings, resource development efforts, and ongoing improvements to service delivery and emergency response operations.