Customer Support Specialist

True Nutrition About Us: True Nutrition is a growing nutritional health supplement brand committed to delivering high-quality products and exceptional customer experiences. We pride ourselves on maintaining a collaborative, fast-paced environment that balances professionalism with a positive workplace culture, and we’re excited to welcome a new team member to the company! About You: True Nutrition is seeking an excellent full-time Customer Support Specialist to join our growing team. This role is responsible for providing exceptional service to customers through phone, email, chat, and other communication channels while assisting with various administrative and operational support functions. The ideal candidate is professional, detail-oriented, team-focused, and passionate about helping customers find solutions in a timely and positive manner. Key Responsibilities Customer Support Respond to inbound customer inquiries via phone, email, chat, and online reviews Assist customers with placing orders, product questions, returns, and refunds Provide accurate and professional communication regarding customer concerns and resolutions Escalate customer issues as needed and communicate trends or feedback to management Help maintain a positive customer experience for all customers Administrative & Office Support Work closely with the Customer Support Manager to support daily operations Maintain quality control and internal documentation Utilize basic computer systems, email communication, and website navigation tools Identify opportunities to improve internal processes and workflows Shipping & Logistics Support Assist with shipping-related customer requests using USPS, FedEx, and UPS platforms Generate shipping labels and return labels as neededAssist with shipment modifications and tracking inquiries Support APO/Military order processing Qualifications Strong communication and interpersonal skills Excellent attention to detail and organizational skills Ability to multitask and work in a fast-paced environment Professional and customer-focused demeanor Basic computer proficiency and typing skills Ability to work independently and collaboratively within a team Preferred Qualifications Previous customer service experience Knowledge or interest in the health, fitness, or supplement industry High school diploma or equivalent Schedule & Work Environment Full-time Monday through Friday 7:30AM-4:00PM In-person position located in an office setting (Vista, CA) Ability to occasionally lift and move packages up to 25 pounds and perform routine office and shipping-related tasks. Benefits Eligible employees may receive: Health insurance (eligible after 90 days of employment) Dental insurance (eligible after 90 days of employment) Sick Pay (eligible after 90 days of employment) Vacation (eligible after 1 year of employment) On-the-job training Employee discount on True Nutrition products Benefits eligibility is subject to company policy and applicable waiting periods. Experience Customer service experience preferred (1–2 years) Pay Range $20-$22 an hour #J-18808-Ljbffr