Club Manager

Reports to: District Manager Status: Full Time, Supervisor, Exempt/Non-Exempt Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule, and supervise team members. Oversee member service, ensuring all team members provide excellent customer service at all times. Perform front‑desk tasks such as greeting members, giving tours, and handling member service issues and questions. Support team members and club members. Create and maintain a positive image for the club. Coaching and counseling performance to help achieve company standards. Ensure the gym opens and closes promptly. Ensure staff are aware of and trained on all current marketing promotions. Complete the manager portion of onboarding in Paycom for all new hires. Ensure the club is open and staffed during all business hours. Ensure self and team members implement and adhere to all company policies and procedures. Order supplies and track inventory. Behavior Requirements Customer Service – communicate and interact with customers, coworkers, and the public in a way that exceeds their expectations. Listening – actively listen, empathize, and work together to solve problems. Problem Solving – recognize and define problems, analyze relevant information, encourage alternative solutions, and seek assistance when needed. Diplomacy – demonstrate tact and skill in all interactions with appropriate behavior and language. Communication – maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings. Minimum Qualifications Honesty and a good work ethic. At least 1 year of equivalent managerial experience. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Must be able to lift up to 50 lbs. less than 30% of the time. Benefits Health insurance Vision insurance Dental insurance Employee discounts Flexible schedule Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement opportunities Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr