IT Systems Analyst

Introduction The State of Connecticut, Department of Administrative Services (DAS), is accepting applications for an IT Systems Analyst (Information Technology Analyst 2) in Hartford, CT. The position will serve the Connecticut State Department of Education (SDE), which oversees statewide data systems, administers educational programs, and provides guidance and resources to districts and schools to ensure equitable, high‑quality learning opportunities for all students. Position Highlights Full time, 40 hours per week Monday through Friday schedule First shift, 8:00 am to 4:30 pm Located at 450 Columbus Blvd in Hartford, CT Hybrid role—combination of in‑office and telework The Role The IT Systems Analyst is responsible for documenting processes, troubleshooting issues, and resolving user requests to ensure consistent system performance and reduce the burden on senior technical staff. The role also contributes directly to SDE’s high‑priority effort to modernize outdated and fragile legacy systems that support key data collections statewide. The Analyst will assist in analyzing system interdependencies and supporting the redevelopment or replacement of these platforms, ensuring that the agency can continue to deliver reliable data solutions to Connecticut’s schools and districts. Examples of Duties Acts as liaison to hardware and/or software vendors, system developers, programmers, and the user community Evaluates and recommends products Participates in the Request for Proposal (RFP) process Assists in estimating cost for annual budget Identifies and implements opportunities for cost savings Conducts system performance analysis, tuning, and storage management Assists staff and customers in use of computer systems and software packages Trains operators, IT staff, and end users on new procedures Participates in recovery activities Participates in evaluation of new, related technologies Analyzes requirements and designs systems Participates in or coordinates project planning sessions with customers, analysts, and team members to analyze requirements and provide design recommendations for moderately complex systems Provides technical consultation on moderately complex issues regarding the usage of the infrastructure, integration of application systems into the infrastructure, etc. Participates in system integration testing of operating systems, system utilities, hardware upgrades, and new software and hardware technologies Works with the project team to define and design scope for each project Plans, coordinates, and schedules assigned projects and coordinates resources for projects Ensures timely completion of all phases of projects Assists in the redevelopment or replacement of legacy systems supporting key data collections statewide Systems Programming Provides second or third‑level support for network connectivity and related network issues Diagnoses and resolves moderate network problems utilizing traces, hardware diagnostic tools, software aids, network management systems, and utilities Coordinates the installation and maintenance of network components Analyzes network activity, capacity planning, and bandwidth requirements Manages, maintains, and contributes to network system documentation Develops backup procedures for LAN servers Analyzes recovery and reliability capability of systems and network services, and makes recommendations for improvement Recommends hardware and software purchases in support of remote access Configures and certifies wiring Participates in projects that involve troubleshooting, installing, implementing, administering, and maintaining network systems Assigns file access controls, encryption keys, and other security attributes Maintains host and/or front‑end processor communications software Software Development Recommends and creates action plans for system development and integration Writes utilities for system management, reporting, file clean‑up, and auditing Configures and installs application packages Develops and maintains documentation and manuals at customer level Provides time and cost estimates and initiates purchase requests for multiple projects Creates test files and performs system testing across multiple packages and systems Writes and programs system specifications, defines work and/or data flow, designs screens, forms, and reports, defines data elements, and prepares source code Analyzes specifications, codes, tests, and implements software solutions, maintaining integrity of software Maintains and enhances existing programs Database Administration Recommends and creates action plans for system development and integration Provides and maintains documentation and manuals at operational level Provides basic database support and troubleshooting Writes utilities for system management, reporting, file clean‑up, and auditing Analyzes requirements and designs systems Coordinates backups and file management with operations staff Constructs operational database management systems and data stores that enable informational, analytical management inquiry Performs backup and recovery on database management systems, configures database parameters, and prototypes designs Network Support Recommends and creates action plans for system development and integration Performs vulnerability and security risk assessments Supports investigative and forensic activities Maintains host and/or front‑end processor communications software IT Security Assists in developing, testing, and maintaining agency disaster recovery plans Assists with development of processes and procedures for IT business continuity planning Performs platform recoverability assessments and business impact analysis Supports risk analysis of IT environments by assessing administrative, technical, and physical safeguards Assists with IT investigations, maintaining chain of custody procedures Performs forensics and documents findings Knowledge, Skill and Ability Considerable knowledge of IT equipment and diagnostic tools; principles and techniques of systems analysis, design, development, and programming; principles of information systems; principles and theories of business and planning functions; programming languages; capabilities of computer technology. Knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; principles and techniques of software generation and programming; practices and issues of systems security and disaster recovery; computer operating systems; project management principles and techniques; principles and techniques of business information systems re‑engineering. Considerable interpersonal skills; oral and written communication skills; skill in technical problem solving; skill in logic and analysis; skill in problem solving. Skills in project coordination; advance ability to analyze, troubleshoot, and resolve data communications problems; write, test, and debug computer programs; use programming development tools; prepare manuals, reports, documentation and other written materials; identify, analyze, and resolve complex business and technical problems; ability to analyze and debug complex software programs. Minimum Qualifications – General Experience Six (6) years of experience in information technology (IT) operations, programming, systems/software development, or another IT‑related support area. Minimum Qualifications – Special Experience One (1) year of the general experience must have been performing professional IT work in areas such as installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. (NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 1.) Minimum Qualifications – Substitutions Allowed College training in management information systems, computer science, or information technology–related area may be substituted for the general experience on the basis of fifteen (15) semester hours equalling one‑half (1/2) year of experience to a maximum of four (4) years for a bachelor's degree. A master’s degree in management information systems, computer science, or electrical engineering may be substituted for one (1) additional year of the general experience. Preferred Qualifications Experience providing technical support or troubleshooting for enterprise‑level information systems. Experience working with legacy systems and participating in system modernization or migration projects. Experience analyzing data, system interdependencies, and mapping data flows across multiple platforms or applications. Experience documenting system processes, workflows, and technical procedures. Experience using IT service management (ITSM) tools to log, manage, and resolve support tickets.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. #J-18808-Ljbffr State of Connecticut - Department of Administrative Services