Senior Developer TS/SCI

Job Description

Job Description

POSITION TITLE: ServiceNow Developer

CLEARANCE REQUIRED: TS/SCI

The work you build here won’t sit in a backlog – it will directly support critical government missions.

At Intact Technology, you’ll solve complex ServiceNow challenges in highly secure environments, work alongside experienced platform experts, and have the freedom to own solutions from concept to deployment. If you’re looking for more technical ownership, greater impact, and fewer layers of bureaucracy, we’d love to meet you.

ABOUT US:

Intact Technology is a ServiceNow Elite Partner focused exclusively on federal and public sector clients. We deliver ITSM, ITOM, ITAM, and AI-enabled workflows that help agencies modernize service delivery, improve operational efficiency, and achieve measurable outcomes. More than a ServiceNow implementation partner, we're trusted advisors helping agencies solve complex operational challenges through digital workflows, automation, and AI.

We are a small, high-performing team that values ownership, accountability, and collaboration. Our culture is built on trust, flexibility, and the freedom to solve problems creatively while leveraging modern technologies to deliver meaningful results.

We invest in our people through competitive benefits, professional development, and opportunities for growth. Whether you’re looking to deepen your ServiceNow expertise, explore AI-enabled platform capabilities, or advance into technical leadership, Intact provides the support to help get you there.

If you’re looking for meaningful work, collaborate with experienced professionals, and have direct access to leadership, Intact Technology offers an environment where you can make an impact while growing your career.

THE ROLE:

We’re looking for a ServiceNow Developer to design, develop, and enhance ServiceNow Solutions within secure federal environments. If you enjoy solving complex technical challenges, taking ownership of your work, and building solutions that directly support mission-critical government operations, this is an opportunity to make a meaningful impact.

You’ll collaborate with clients, architects, developers, and government stakeholders to deliver secure, scalable solutions across the ServiceNow platform, with a primary focus on ITSM and related workflows. You’ll also have opportunities to work with platform integrations, automation, AI-enabled workflows, and emerging ServiceNow capabilities that help modernize service delivery.

Success in this role requires strong technical expertise, problem-solving skills, attention to detail, and the ability to thrive in fast-paced, mission-driven environments. If you’re looking to work on high-impact programs alongside experienced professionals while delivering results that matter, we’d love to hear from you.

• Own the end-to-end development lifecycle for enterprise ServiceNow solutions, from technical design through deployment.
• Design, build, and enhance customServiceNow solutions that support secure government environments.
• Develop scalable workflows, integrations, and automations that improve operational efficiencyfor federal customers.
• Collaborate closely with stakeholders and mission leads to deliver highly tailored ITSM capabilities.
• Lead module development, integrations, and enhancements across theServiceNowsuite.
• Ensure platform stability, performance, and secure configuration under TS/SCI protocols.
• Mentor junior developers and provide technical direction on best practices in a high-stakes, cleared environment.
• Continuously identify opportunities to improve platform performance, usability, and maintainability through thoughtful development and innovation.

REQUIRED QUALIFICATIONS:

• ActiveTS/SCIclearance (required).
• Ability to work on-site 5 days a week inthe DMV.
• Prior experience working directly on a cleared or classified network.
• 5+ years of hands-on ServiceNow development experience.
• Mastery of the ITSM suite – Incident, Problem, Change, CMDB, and more.
• Comfort working fully on-site inthe DMV.
• Deep understanding of JavaScript, REST/SOAP, APIs, and ServiceNow scripting.
• Strong grasp of SDLC processes in secure or regulated environments.
• ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.).
• Experience developing and implementing systems using Agile/Scrum methodology.

NICE TO HAVE QUALIFICATIONS:

• Familiarity with additional ServiceNow modules such as SecOps, Discovery, or HAM/SAM.
• Experience with automated testing frameworks and DevOps integrations within ServiceNow.

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.
• We believe exceptional results come from empowered people. That’s why we trust our teams with meaningful ownership, encourage curiousity, and create opportunities for every employee to grow professionally while making a lasting impact for our clients.

OUR BENEFITS:

• Flexible paid time off, plus 12 paid holidays. 
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options. 
• Qualified 401(k) program. 

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.