13032 - IT Program Manager

Information Technology Specialist III

Provide leadership and guidance to a team that ensures efficient and effective technology initiatives are delivered to users. Ensure programs and projects are conducted in alignment with VDOT's technology strategy. Supervise staff in delivering one or more specific ITD functions within a single IT Portfolio. ITD functions include but are not limited to: Project Management, Customer Relationship Management, Data Management, BI & Reporting, Enterprise and Solution Architecture, Application Development, Maintenance and Throughput, Security, Governance and Compliance, Service Desk, Incident, Release, Transition and Change Management, Asset Management, IT Operations, Availability and Capacity Management, Financial Management and Procurement.

How you will contribute:

• Business Process Improvement: Identify business processes that may be improved with technology solutions. Create processes and tools to facilitate increased efficiencies.
• Ensure Compliance: Provide compliance management and ensure that staff comply with required VITA, DHRM, VDOT, and ITD policies, processes and procedures.
• Execute Program: Supervise staff supporting assigned ITD function(s). Responsibilities include supervision of staff in execution of day-to-day processes tied to the specific ITD function. Perform managerial and technical work ranging from simple to moderate difficulty. Interact with peer supervisors and the IT Portfolio Managers to meet customer needs.
• IT Policy Compliance: Ensure compliance with VDOT and VITA policies, standards and guidelines governing IT computer systems.
• Improve Processes: Responsible for tracking operational metrics on assigned ITD functions. Apply those metrics to identify and improve function specific processes.
• Lead, Supervise and Develop Staff : Ensure the development, training and performance improvement of assigned ITD staff. Apply concepts, practices, and procedures of supervision and leadership in each assigned functional area.
• Manage Programs and Projects: Plan, oversee and implement delivery of technology projects or services. Oversee staff assignments and priorities. Develop training plans for team members. Develop and implement procedures, processes and best practices. Provide strategic planning for program areas and recommend new technologies.
• Oversee Initiatives: Oversee Information Technology initiatives for assigned program. Assign resources to project teams to complete deliverables.
• Program Maintenance: Oversee work and staff in assigned program to ensure consistent process and quality standards are implemented.
• Reporting: Provide status reports on project plans, timelines, schedules and progress updates. Participate in strategic planning for programs, projects or systems.
• Strategic Management: Work with peers and subordinates to define strategic direction for assigned technology program and product lines and deliver on strategic initiatives. Evaluate tools and prioritize work efforts with stakeholders from ITD and business units.

What will make you successful:

• Ability to collect and organize performance metric data to present to management.
• Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.
• Ability to develop and implement work plans.
• Ability to develop, interpret and apply policies and procedures in an IT environment.
• Ability to establish and maintain professional working relationships and interact effectively with customers and vendors.
• Ability to interact and communicate effectively orally and in writing with internal and external customers.
• Ability to interpret and apply policies and procedures in an IT environment.
• Ability to multi-task in a fast-paced environment.
• Ability to perform system analysis and design.
• Ability to supervise and coordinate multiple projects and teams of a complex and technical nature.
• Ability to supervise technical staff and manage IT programs.
• Ability to supervise technical staff and programs.
• Knowledge of technology and methodology of computer and network systems and software.
• Skill in organizing and prioritizing activities.
• Skill in researching best practices and applying them to organizational guidelines and policies.
• Skill in technical troubleshooting to include applications, systems and network problems, etc.
• Skill in the use of computers and software applications.
• Technical knowledge and skills in technologies appropriate to assigned program.

Minimum Qualifications:

• Knowledge and skill with technologies and functions appropriate to leading an IT program area.
• Skill in financial management.
• Skill in leading IT professionals in the planning, analyzing, designing, developing or implementing information technology programs, projects or systems for a large organization.
• Skill in managing IT functions including IT Governance and Compliance, Enterprise & Business Architecture, IT Service Mgmt, Asset Mgmt, Infrastructure and Ops, Application Development, PPM & Projects, or Data and BI Management.
• Skill in people and resource management.

Additional Considerations:

• A combination of training, experience or education in Computer Science, Information Systems, Engineering or related field is desired.
• Experience leading IT professionals.
• PMI Project Manager Certification as applicable.

VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer. Please be aware all VDOT positions require pre-employment screenings. These screenings may include the following:

• Fingerprint based Criminal History Background Check
• DMV Record Check
• Work History Verification
• References
• Pre-employment physical
• Drug screen