Patient Experience Coordinator

Brunswick Physical Therapy, powered by Areté Health, is looking for a Patient Experience Coordinator to join our team in Apex, NC. You're expected to be the first friendly face our patients see and an important part of keeping the clinic running smoothly. From creating a welcoming experience to coordinating appointments, supporting patient collections, and helping patients stay on track with their treatment plans, you'll work closely with the Clinic Director and therapists to make every visit a positive one. What you'll want to know Compensation: $18.00–$20.00 per hour, based on experience and qualifications, plus applicable performance incentives. Schedule : Full-time, Monday–Friday. Individual hours based on clinic needs. Location : Brunswick Physical Therapy | Apex, NC. This is an onsite position. Work environment: Outpatient physical therapy clinic where you'll manage front-office operations, patient scheduling, and collections while working closely with the Clinic Director and clinical team. This is a patient-facing role that balances hospitality with administrative responsibilities and measurable performance goals. What makes this opportunity different: This isn't just a traditional front-desk position. You'll play a direct role in helping patients complete their prescribed care while contributing to the clinic's overall patient experience and operational success. What you'll do: Welcome patients and visitors, creating a warm, professional, and positive experience from the moment they walk through the door. Coordinate appointments, rescheduling, and proactive patient outreach to help patients stay consistent with their prescribed treatment plans. Verify insurance benefits, communicate patient financial responsibilities, and collect copays, deductibles, and outstanding balances. Follow up on patient balances through phone, text, and email with professionalism and empathy. Partner with the Clinic Director and therapists to maintain full schedules, fill appointment openings, and support patients in completing their plans of care. Maintain accurate patient information in the electronic health record (EHR) and scheduling systems to support smooth daily clinic operations. What we’re looking for: Required Strong interpersonal skills and emotional intelligence, with a genuine interest in helping people. Excellent organization, time management, and attention to detail. Comfort discussing financial responsibilities and collecting patient payments. Strong computer proficiency and experience using an electronic medical record (EMR/EHR) system. Ability to work toward measurable performance goals and contribute to clinic success. Preferred Previous experience in a healthcare front-office, patient coordination, or outpatient therapy setting. Familiarity with insurance verification, patient collections, and appointment management. Experience with Prompt EMR or a similar healthcare platform. We value candidates who bring strong customer service skills, financial diligence, and a genuine desire to create a great patient experience. What you can expect from us: Competitive hourly compensation of $18.00–$20.00, with applicable performance-based incentive opportunities. Generous paid time off, paid holidays, and wellness days. 401(k) with employer matching. Complimentary physical therapy sessions for full-time employees. Training and professional development opportunities to help you grow within Areté Health. Access to technology and tools that support efficient patient scheduling and front-office operations. A supportive, collaborative team where your contributions and the patient experience genuinely matter. Areté Health brings together Brunswick Physical Therapy and ProFlex Physical Therapy , two established outpatient rehabilitation brands united by a shared commitment to exceptional care, continuous improvement, and investing in the people who make that care possible. While each brand maintains its own local identity and connection to the communities it serves, our teams are supported by the broader resources, technology, and infrastructure of Areté Health. At our core, we believe a career should be about more than simply filling a position. People join us at different stages of their careers and with different goals. Some are looking for mentorship and confidence early in their careers. Others want to deepen their expertise, pursue specialization, lead teams, grow practices, or take on something entirely new. Our goal is to meet people where they are and help them build what comes next. Through professional development, mentorship, career pathways, and opportunities for continued growth, we are building an organization where team members can develop both personally and professionally. For our clinicians, programs such as Momentum , our peer-to-peer mentorship program, and TAP, Talent Advancement Pathways , are designed to support clinical development, specialization, advanced certifications, mentorship, leadership, and practice growth. Our culture, The Areté Way , is centered on continuous growth across five areas: Family and Relationships, Personal Discipline, Professional Growth, Financial Intelligence, and Clinical Mastery. Whether you join Brunswick Physical Therapy, ProFlex Physical Therapy, or the Areté Health support team , you’ll be part of a growing organization focused on creating a better experience for our patients, our teams, and the communities we serve, while becoming 1% Better Every Day. #J-18808-Ljbffr