Field Service Technician

Field Service Technician III Pay Range: $30-$37 per hour

SUMMARY

The Field Service Technician III is responsible for the completion of Service-related work within the organization. This work will include installation, preventative maintenance, warranty work, and troubleshooting / repair of CNC machines at Customer sites and shop build area. This individual will have frequent, direct contact with Customers and is expected to represent the company in a professional and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Related experience or training in a machine tool service environment: Responsibilities: Level 3 (7+ yrs.) Always represents OptiPro Systems in a professional and courteous manner. Promoting and performing preventative maintenance on customer equipment and conducting after-sales technical support and training Promoting and performing preventative maintenance on customer equipment and conducting after-sales technical support and training Responsible for flowing information back to OptiPro for future Sales Opportunities. Responsible for flowing information back to OptiPro for new and unresolved Service issues. Develop and maintain partner relationships with our Customers, Vendors, and related third parties. Develop and maintain partner relationships with our Customers, Vendors, and related third parties. Maintains and protects all company property, tools, vehicles, assets Performs work in a safe manner adhering to all policies, regulations, and laws for both OptiPro and the Customer Maintains up to date knowledge of products and methods to perform work in a safe and efficient manner Ensures the timely and accurate completion of work orders and required paperwork for all jobs including Customer sign offs, expense reports, receipts, etc. Accurately keeping track of time and material spent on jobs. Works with Service Coordinators and Customers to resolve Customer cases in a timely manner Travels to Customer site to Install New Machines Travels to Customer site to Maintain (Preventative Maintenance) the equipment that OptiPro sells Travels to Customer site to Troubleshoot the equipment that OptiPro sells Travels to Customer site to Repair the equipment that OptiPro sells Ability to Ball-Bar, Laser Compensate machine Ability to properly estimate jobs (materials, labor) project manager for jobs

SUPERVISORY RESPONSIBILITIES

None

OTHER DUTIES AND RESPONSIBILITIES

Assist engineering with new designs Building maintenance and repair Internal equipment service and support

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Related experience or training in a machine tool service environment:Required Skills: Level 3 (7+ yrs.) Strong presentation skills and professional appearance Excellent interpersonal communication and customer relationship skills Attention to detail Proficient in verbal and written English Strong organizational skills Microsoft Office proficiency Ability to meet physical requirements of the job Valid driver license Valid Lock Out Tag Out training Willingness to work a flexible schedule Ability to work in a fast paced and dynamic work environment Must be able to handle troubleshooting technical problems that happen and learn any skills that are needed. Basic understanding of electrical, pneumatic, and hydraulic schematics; ability to read and interpret drawings and schematics Knowledge of safe rigging methods Technical/engineering background preferred CNC machine tool programming experience EQUIPMENT UTILIZED: Th #J-18808-Ljbffr OptiPro Systems