Branch Trainer

Branch Trainer

Join Mountain Credit Union as a Full-Time Branch Trainer and make a significant impact on our team! This onsite position invites those with Member Service and teller experience, especially those familiar with Symitar, to share their knowledge and expertise in a collaborative environment. You will play a crucial role in shaping the skills of our frontline staff, ensuring exceptional service delivery with a focus on member growth.

With an annual salary of $62,842, this role not only values your experience but also rewards your commitment to excellence. Working in Waynesville or Enka/Candler, NC, you'll be part of a dynamic credit union that prioritizes integrity and a member-focused culture. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Seize this opportunity to foster a high-performance atmosphere and contribute to the growth of your colleagues and the institution.

Apply today and help us elevate our service standards!

Let us introduce ourselves

We are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service.

Are you excited about this Branch Trainer job?

As a new Branch Trainer at Mountain Credit Union, you can expect a dynamic and engaging work environment. Your day-to-day responsibilities will include developing and implementing training programs tailored for new tellers, ensuring they acquire the necessary skills to serve our members effectively. You'll conduct hands-on training sessions, utilizing Symitar, and offer ongoing support and feedback to enhance employees' performance. Your schedule will be Monday to Friday from 8:30 am to 5:00 pm, allowing you to establish a consistent training rhythm.

Each day, you'll collaborate with branch management and others to assess training needs and refine curriculum content. Additionally, you'll monitor the progress of trainees, facilitating open communication to address any challenges they may encounter, while embodying our core values of integrity and problem-solving. Expect a rewarding experience that empowers you to make a direct impact on our member-focused culture.

What matters most

To excel as a Branch Trainer at Mountain Credit Union, several key skills are essential. First and foremost, proficiency with Symitar is crucial, as you'll be teaching staff how to navigate this software efficiently. Your past teller transaction experience will provide valuable insights, enabling you to train new employees effectively in handling member transactions as well as continue the professional development of more seasoned staff.

A strong capability to develop a comprehensive curriculum is necessary, as creating engaging and informative training materials will be a vital part of your role. Your ability to teach and facilitate training courses will ensure that new staff members build a solid foundation of knowledge. Lastly, strong one-on-one training abilities are essential for providing personalized support to individuals in the branch office, helping them overcome challenges and grow in their roles.

Successful communication, patience, and adaptability will further enhance your effectiveness in this position.

Knowledge and skills required for the position are:

• Symitar experience
• teller transaction experience
• ability to develop curriculum and teach a course
• one on one training ability in the branch office

Join us!

Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!