Jewelry Sales Consultant (Part Time)

Jewelry Consultant (Part Time) – Seattle, WA Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives. The role is part-time and requires working weekends. It is in-person at our Seattle, WA showroom location. Compensation : $22 – $24 per hour. The budget range may be adjusted at any time at the discretion of the company. What you’ll do Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phone to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product. Proactively greet, check in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre‑appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies in the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area, and use our ERP system to manage tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What you have A passion for the customer. You go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge and are an over‑achiever on a mission to exceed sales targets. It’s all in the details. You have a passion for process and a keen eye for detail in a fast‑moving work environment. Communication is key. You have a way with words and are clear and concise whether interacting with a customer or teammate in person, by email, or by chat. Master of collaboration. You’re a team player and believe that transforming the jewelry industry requires working together. What we offer Career growth. Regular one‑on‑one meetings, training opportunities, and an annual 360 review process to create clear pathways for growth. Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Employee discounts. Generous discounts on our jewelry. Sales incentive programs. Incentive programs to recognize and reward sales performance. Mental wellness perks. Access to mental health resources, self‑care apps, seminars, and a 24/7 Employee Assistance program. Giving back and volunteer opportunities. Support local initiatives and volunteer together. 401(k) match. Generous 401(k) match. Parental leave. Paid parental leave to bond with new additions. Pre‑tax commuter benefits. Equal Employment Opportunity Brilliant Earth is an equal‑employment opportunity employer. We celebrate diversity and are committed to a harassment‑free work environment. We consider applicants with arrests or convictions in compliance with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards. Applicants in Massachusetts are protected from requiring a lie detector test. Applicants in Maryland are protected from mandatory lie detector testing. If you need assistance or a reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at View email address on click.appcast.io. #J-18808-Ljbffr Brilliant Earth