Member Engagement Representative
Full-time
Solera Health
About the Role
As a Member Engagement Representative, you'll be the first connection between members and the care that can change their lives. You'll deliver compassionate, high-quality service while helping participants understand their benefits, enroll in the right health programs, and resolve any issues along the way.
This is a great fit for recent college graduates or individuals with 1–2 years of customer service or call center experience who want to grow within a mission-driven organization.
What You'll Do
- Engage with members via phone, email, and live chat to answer questions and provide excellent service.
- Assist participants in qualifying for and selecting the right health or wellness programs.
- Resolve inquiries, disputes, and escalations with professionalism and empathy.
- Support outbound campaigns and outreach efforts to engage potential members.
- Verify insurance benefits and eligibility, using your understanding of healthcare workflows, billing, and medical terminology.
- Maintain performance metrics and quality standards; specific targets reviewed during onboarding.
- Collaborate with teammates and share feedback to improve processes and the member experience.
- Represent Solera's mission and values in every interaction, ensuring members feel supported and understood.
What We're Looking For
- Experience: 1–2 years of customer service or call center experience required. Healthcare experience is a plus, but not required.
- Education: HS Diploma required; Bachelor's Degree preferred.
- Technical Skills: Comfortable navigating multiple computer systems, call center tools, and chat platforms.
- Clear Communication: Strong written and verbal communication skills, with the ability to explain complex information simply.
- Metrics-Driven Mindset: You're motivated by goals, quality standards, and continuous improvement.
- Attention to Detail: Accurate and organized in documenting information.
- Typing Speed: Minimum 45 words per minute .
- Internet Requirement: Must have reliable, high-speed internet suitable for video calls and remote system access.
Training & Development
We invest in your success from day one.
- Week 1: Classroom-based training to learn our systems, programs, and service model.
- Week 2: "Ride-along" experience with a seasoned team member to practice live calls and learn in real time.
- Ongoing Coaching: Regular feedback, performance check-ins, and growth opportunities within the company.
Why You'll Love Working Here
- Remote Flexibility: Work from home while staying connected to a supportive, high-energy team.
- Meaningful Work: Help people get access to care that truly changes lives.
- Team Culture: Collaborative, positive, and performance-driven — we recognize wins together.
- Growth: Many team members grow into other roles across healthcare operations and beyond.
Join Us
If you're ready to start a rewarding career where you can grow, learn, and make a real difference, we want to meet you. Apply today to join a team that's passionate about helping others — and about helping you reach your full potential.
Vacancy posted 7 days ago
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