Practice Operations Manager

Practice Operations Manager

We are hiring a Practice Operations Manager to serve as the operational leader for our clinic in Charlotte, NC. As a dyad partner to our Clinic Director, the Practice Operations Manager will lead service delivery and operational alignment across both locations, driving key KPIs and meeting or exceeding operational targets. Working onsite in close partnership with clinical leadership, this individual will provide leadership across people, systems, and processes including training, coaching, mentoring, and developing teams while modeling the behaviors needed to deliver best-in-class service and care to our members.

Truly cross-functional, you are comfortable working across clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, and Technology) to deliver exceptional care while growing a sustainable business. You navigate change effectively, embrace new technologies, and continuously improve operations across your clinics. A player/coach at heart, you're equally comfortable delegating and rolling up your sleeves to work directly with members. You are detail-oriented, highly organized, and excited about leading operational excellence in SMI care.

This is a full-time, in-person position at our clinic in uptown Charlotte, NC.

What You Will Work On:

• Clinic Operations & Environment
• Team Management & Culture
• Patient Experience & Communication
• Cross-functional Collaboration & Performance

What You'll Have:

• 5+ years running operations in a high-growth or high-intensity environment: healthcare (SMI, complex ambulatory, high-acuity populations) or non-healthcare (startup, multi-unit retail/hospitality, veterinary, or similar)
• Direct experience leading multidisciplinary or cross-functional, in-person teams: coaching, training, and developing people while optimizing operations and improving patient/customer experience
• Track record of building or improving processes rather than just following them; formal methodology experience (Lean, Six Sigma, etc.) a plus, not a requirement
• Comfortable with change in a fast-evolving environment, including AI-based tools and systems
• A growth mindset is as important as industry background; the job itself will keep changing shape as we grow, so we need someone who picks things up quickly rather than someone who's already an expert at today's version of it.
• Experience with SMI or equally complex patient populations preferred
• Bachelor's Degree preferred

What We're Building:

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define what real outcomes look like in SMI.
• A health-system partnership model proving coordinated SMI care can work at scale.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $75,000$95,000 per year + performance-based bonus opportunity. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.

Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we'd like to talk.

What We Value:

• We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.
• We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.
• We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.
• Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.
• We win together and fail together. We own outcomes as a team. We learn fast. We don't do blame.
• We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.