Dispatcher

Overview Arrow Towing is hiring Dispatchers ; shifts are flexible and available any time of day or night, 7 days a week. We will train the right person! Attitude, work ethic, and customer focus are essential for success in this role. Benefits Top pay, paid every Friday Health, dental, and vision insurance 401(k) plan Paid Time Off Responsibilities Manage a fast-paced phone environment with high-detail data entry; accuracy is crucial Multi-task and handle interruptions and chatter without becoming overwhelmed Be a team player with a can-do attitude and a go-the-extra-mile mindset Ask great questions, be an attentive listener, use street smarts, and think logically Upsell services, provide pricing, and relay appropriate response times Work with drivers to ensure all calls are invoiced and paid at time of service Follow up on unpaid services and diligently collect payment Assist walk-in customers with impound vehicle releases Qualifications High school diploma or equivalent Experience in transportation, trucking, or service industry preferred Experience with scheduling, dispatching, or a former driver preferred Strong geographic knowledge of the Omaha and Council Bluffs areas Strong organizational skills, attention to detail, and computer usage About Us Arrow Towing is one of the largest towing companies in the United States with locations in Council Bluffs, Iowa and Omaha, Nebraska. We manage multiple law enforcement contracts and serve corporate, public, and private clients. We specialize in Heavy Duty and Industrial markets, as well as day-to-day light duty towing. We are financially strong, own all of our properties, trucks, and equipment, and we service our client needs coast-to-coast. All qualified applicants will be considered for employment without regard to race, religion, color, sex, national origin, age, or disability #J-18808-Ljbffr