Client Relationship Consultant 4 (Banker) Louisville KY Audubon Park

Client Relationship Consultants build relationships with customers, engaging them via multiple channels—including in‑person, by appointment, and virtually—to provide the best possible counsel while adapting a digital‑first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs. Responsibilities Build and foster relationships with clients through proactive outreach and follow‑up, asking questions and learning about their financial needs and banking channel preferences. Identify solutions for new and existing clients by effectively engaging and communicating with them. Maintain a working knowledge of consumer and business banking products and services, including digital products and services. Provide a consistent optimal client experience, including greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests and submit credit applications. Proactively educate clients on emerging and self‑service digital products and services to assist with meeting their financial needs. Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy. Basic Qualifications High school diploma or equivalent. Typically has five or more years of job‑related, retail banking experience or a combination of experience and commensurate training. National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and RegulationZ (including criminal background and credit check). Preferred Skills & Experience Proven ability to build and foster relationships with clients through proactive outreach and follow‑up. Ability to effectively engage and communicate with clients. Advanced knowledge of applicable bank and branch policies, procedures and support systems. Thorough knowledge of all retail products and services. Proven customer service and interpersonal skills. Experience in participating in sales campaigns and promotions. Experience with using and demonstrating digital products and self‑service technologies. Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset. Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively. Experience in the financial services industry preferred. Equal‑Opportunity Statement U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (2–5 weeks depending on salary grade and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave accruals up to 80 hours per calendar year #J-18808-Ljbffr U.S. Bank