RN/Clinical Services Manager

Job Description

Job Description

SUMMARY DESCRIPTION The RN/Clinical Services Manager is responsible for assisting the Medical Director in all aspects of their responsibilities.  The Clinical Services Manager ensures clinic flow is established by serving as a liaison between provider needs and clinical resources.  Provides leadership and manages clinical support staff to include LPN’s, Medical Assistants, Referral specialist, and Refills Specialist. This is primarily an administrative position but, during staff shortages or unexpected absences, the Clinical Services Manager will expected to step in to cover clinical needs.  REPRESENTATIVE DUTIES

The following duties are typical for the RN/Clinical Services Manager. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Provides support to the Medical Director in all aspects of the Medical Director’s responsibilities.
2. Responsible for directing, organizing and supervising the work of the clinical support staff. Oversees and manages clinical staff operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
3. Ensures that appropriate clinical support staff are present whenever medical services are offered.
4. Coordinates clinical support staff efforts to ensure that effective patient care is being provided and that quality standards are met.  Reviews patient and staff data to measure the effectiveness of patient care.   Monitors patient care for quality.
5. Responsible for interviewing and hiring clinical support staff.  
6. Responsible for providing leadership and guidance to clinical support staff.  Evaluates the performance of clinical support staff and ensures that clinical support staff is properly trained. Maintains the productivity of clinical support staff through coaching, counseling, and disciplining; also, through planning, monitoring, and appraising job results by providing regular feedback and mentoring, addressing any personnel issues to promote a productive and supportive work environment, developing education programs and contributing to clinical support staff professional development.  
7. Maintains clinical support staff and nursing guidelines by writing and updating policies and procedures in compliance with regulatory standards.  Communicates and interprets policies and procedures to clinic support staff and monitor staff practices and implementation.
8. Collaborates with the Medical Director and other stakeholders in order to develop, implement and evaluate clinical programs and services.
9. Collaborates with other departments, external providers, consultants, community agencies, and institutions to improve the quality of services and to resolve identified problems.
10. Supports the quality assurance, quality improvement, and patient safety programs. Is a member of Quality Improvement work group.
11. Promotes patients’ independence by establishing patient care goals; teach and counsel patients, friends, and family and reinforce their understanding of disease, medications, and self-care skills.
12. Establishes a compassionate environment by providing support to patients, friends, and families.
13. Assists Lab Director in training of new staff and current staff on Point of Care testing and quality controls to maintain CLIA certificate.
14. Maintains inventory of medicines, equipment and supplies.
15. Responsible for TB clearance and Immunizations for all new employees and annual TB assessments.
16. Ability to be certified as a CPR/First Aid/AED instructor.
17. Assigned to Hamakua Clinic, will work at all other HKH clinics as needed.
18. Attends all required HKH meetings and trainings.
19. All other job duties as assigned.

EDUCATION, EXPERIENCE & QUALIFICATION GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. 

Education: Graduate of RN or LPN license. College courses in management or a specialty area are preferred.

Experience: At least (5) years previous healthcare experience, demonstrated leadership abilities in program development, strong customer service and communication skill, budget and clinical background.

Certifications/Licensure:   PA LPN license required with no restrictions.

Other:

• Clean Background check.
• CPR certification required (must be obtained within 30 days of employment).
• Two or more-years supervisor experience required.
• Previous experience working with diverse patient demographics.
• Flexibility to work occasional nights and weekends for events.
• Valid Driver’s license, reliable transportation and ability to travel and work at all HKH Clinics.
• Ability to occasionally travel for conferences, meetings, etc.

• Courteous, honest and professional at all times.

• Able to communicate and relate well with physicians, clinical support staff and other HKH employees

• Able to provide innovative input into the development of the clinic and its processes.

• Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements.

• Efficient, organized and accurate

This position provides leadership and manages clinical support staff to include LPN’s, Medical Assistants, Referral’s, Pharmacy, Office Support and the Care Coordination team.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Working Conditions: Medical office environment.  Multi-task oriented position including direct patient care may require sitting or standing for long periods.  Some bending, stooping, and lifting (up to 50lbs).  Must interact with physicians, patients and other office personnel.  Must possess socio-economic and cultural sensitivity.  May involve contact with angry, upset or ill persons.  Will involve potential exposure to blood and body fluids and other hazardous substances.  Must have visual acuity and manual dexterity to assist with procedures, perform and interpret lab results, and interface with computer.  Must have auditory acuity to handle phone calls and extensive patient interaction. 

Work Schedule : This is an exempt position.  The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to successfully perform the job.   

Confidentiality: As an employee of Hamakua-Kohala Health Clinic, you are bound by principles of medical ethics.  You have both a legal and moral obligation to protect the privacy of our patients.  In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, personnel salaries, and/or the practices’ confidential business with any third person.  This includes, but is not limited to, other employees, your spouse, family or friends.  CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION.  Review and signature of the Agreement is a condition of employment.    

Hamakua-Kohala Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hamakua-Kohala Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hamakua-Kohala Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hamakua-Kohala Health’s employees to perform their job duties may result in discipline up to and including discharge.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.