Customer Service Representative

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Hyundai of Anderson is seeking an energetic, customer-focused Customer Service Representative (CSR) to join our growing team. The CSR plays a critical role in driving customer engagement, appointment scheduling, and retention while delivering an exceptional customer experience.

Position Summary

The CSR is responsible for handling inbound and outbound customer communications, scheduling appointments, following up on leads, and supporting dealership sales and service objectives. Success in this role is measured through daily activity, appointment generation, customer satisfaction, and follow-through.

Key Responsibilities

• Contact customers by phone, text, and email to schedule appointments 

• Follow up on internet leads and unsold showroom traffic 

• Re-engage previous customers and service customers 

• Maintain accurate records in the CRM system 

• Confirm appointments and reduce no-show rates 

• Deliver a professional and positive customer experience 

• Work closely with sales and service departments to achieve dealership goals 

• Participate in daily team meetings and training

Performance Expectations (KPIs)

• Minimum 30 outbound calls per day 

• Minimum 5 appointments set per week 

• Maintain accurate CRM notes and follow-up tasks 

• Achieve appointment show-rate goals 

• Meet monthly customer contact and retention objectives 

• Maintain high customer satisfaction scores 

• Complete all required training and certifications on time

Qualifications

• Excellent communication and phone skills 

• Strong customer service mindset 

• Ability to multitask in a fast-paced environment 

• Basic computer and CRM proficiency 

• Self-motivated and goal-oriented 

• Automotive experience preferred but not required

Compensation & Benefits

• Competitive hourly pay plus performance incentives 

• Medical, dental, and vision insurance 

• Paid time off 

• Employee discounts 

• Career growth opportunities

Join a dealership committed to growth, customer satisfaction, and employee development.Apply today and become part of the Hyundai of Anderson team.