Business Operations Manager

Business Operations Manager

Help shape how we deliver a safe, consistent, and trusted dealer experience for our customers. In this role, you will turn performance signals and market events into clear actions that protect customers and the business. You will partner across teams to strengthen oversight, improve processes, and drive accountability. Your work will help reduce reputational, financial, operational, and regulatory risk while supporting growth.

As a Business Operations Manager in Chase Auto Business Oversight, you will proactively assess, monitor, and oversee retail and partnership dealers and retailers across performance, profitability, efficiency, and customer experience. You will help us safeguard the dealer-related customer experience across originations and servicing while ensuring we follow procedures and meet regulatory obligations. You will work with partners across the business, Risk, Legal, Compliance, and Controls to identify issues early, drive corrective actions, and escalate when needed. You will join a team that values thoughtful challenge, strong controls, and practical solutions that improve outcomes for customers and the firm.

Job responsibilities include:

• Monitor dealer performance using defined metrics to identify underperformance, outliers, and potential conduct or practice concerns
• Escalate risks, drive corrective action plans, and recommend relationship exit when appropriate
• Assess negative media and industry events for potential impacts to auto policies and procedures
• Lead impact assessments, recommend changes, and manage execution of related process updates
• Support new business models by partnering with stakeholders to ensure dealer agreements and oversight frameworks address model-specific risks from onboarding onward
• Collaborate with functional partners to develop or enhance dealer monitoring processes that measure adherence to established requirements and guidelines
• Identify and implement process improvements, best practices, and productivity enhancements to drive operational efficiency

Required qualifications, capabilities, and skills include:

• 10 years of functional industry experience in auto finance spanning originations (sales, credit, and funding) and risk management
• Demonstrated ability to understand and analyze complex business processes using structured, logical problem-solving
• Demonstrated ability to synthesize large datasets into decision-ready insights and executive-ready presentations
• Demonstrated ability to communicate clearly and effectively in writing and verbally, including with senior stakeholders
• Demonstrated commitment to a strong control environment and adherence to risk and control standards
• Demonstrated ability to lead work independently and collaboratively, applying sound judgment and accountability

Preferred qualifications, capabilities and skills include:

• Bachelor's degree

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.