Patient Service Representative

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment

area to be registered and evaluated.

• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including

insurable and non-insurable charges, as needed. * Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance information. * Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.

• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic

studies, and supplies as prompted by the electronic medical record system.

• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for

money collected at the end of the shift.

• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned

shift.

• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record

system.

• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as

directed.

• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted

at any time to provide necessary patient care or to maintain center operations).

• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a

reduction of work. Salary Range: $18.75 - $21.25, depending on experience. Benefits and Other Compensation:

• Discounted Medical treatment at any Patient First location (employees only)
• 401(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays

worked • Bonuses include:

• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)