Beverage Cart Driver

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts as well as access to our fitness center and indoor pool!

About the Role:

The Beverage Cart Driver plays a vital role in enhancing the overall experience of guests at golf courses, resorts, or similar recreational venues by providing timely and courteous beverage and snack service directly on the course. This position requires navigating the course efficiently while maintaining a friendly and professional demeanor to ensure customer satisfaction. The driver is responsible for the safe operation and upkeep of the beverage cart, ensuring all products are stocked, fresh, and presented attractively. Additionally, the role involves interacting with guests to anticipate their needs and respond promptly to requests, contributing to a positive and memorable outing. Ultimately, the Beverage Cart Driver supports the venue's reputation by delivering exceptional service that encourages repeat business and positive word-of-mouth referrals.

Minimum Qualifications:

• Must be a minimum of 18 to apply
• Valid driver's license with a clean driving record.
• Ability to operate a golf cart or similar vehicle safely.
• Strong interpersonal and communication skills.
• Basic math skills for handling transactions.
• Ability to work outdoors in varying weather conditions for extended periods.

Preferred Qualifications:

• Previous experience in customer service or hospitality roles.
• Familiarity with golf course operations and etiquette.
• Certification in responsible alcohol service (e.g., TIPS or equivalent).
• Ability to lift and carry up to 25 pounds as needed.
• Flexibility to work weekends, holidays, and during peak seasons.

Responsibilities:

• Operate the beverage cart safely and efficiently throughout the golf course or designated area.
• Stock and maintain inventory of beverages, snacks, and related supplies, ensuring freshness and availability.
• Engage with guests in a friendly and professional manner, taking orders and providing recommendations as appropriate.
• Handle cash and electronic payments accurately and responsibly during transactions.
• Perform routine maintenance and cleaning of the beverage cart to ensure it remains in excellent working condition.
• Adhere to all safety and health regulations, including responsible alcohol service policies.
• Report any equipment malfunctions or supply shortages to management promptly.

Skills:

The Beverage Cart Driver utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are met with professionalism and courtesy. Attention to detail is essential when managing inventory and handling cash transactions to maintain accuracy and prevent loss. Safe driving skills are critical for navigating the course without incident, while physical stamina supports the demands of outdoor work and equipment handling. Problem-solving abilities help address any unexpected issues, such as equipment malfunctions or guest concerns, promptly and efficiently. Additionally, knowledge of responsible alcohol service and customer service best practices enhances the quality and safety of the service provided.