IT Manager

Job Description

Job Description

Essential Duties and Responsibilities:

Position will report directly to System Support Group General Manager, National System Support Analyst General Manager, and Warehouse Managers. Support as a Team Leader to Regional Coast System Support Teams, supporting and directing them in efforts to support warehouse and transportation operations, and the systems used to support all WCD operations. Will receive direction and guidance from corporate IT, Networks, Desktop, and Security for IT standards, policies, and procedures as it relates to topics listed below. Travel is a requirement in this position, based on needs, necessities, and projects.

Networking

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting local IT infrastructure.
• Implements network security at the local level as established by Corporate Security Director.
• Oversees the administration and maintenance of the site’s IT infrastructure, and directs IT support personnel when necessary.
• Oversees the administration of the company's LAN.

Telephony

• Manages and develops upgrades to the company's telephone system at the national and local levels.
• Oversees all telephone changes, including routing for seating assignments.

Training & Lab Maintenance

• Oversees the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary.

Internal Systems

• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement internal systems.

Business Continuity Plan

• Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with operations to complete failover with minimal impact to operations.
• Document plans for the turnover and need to be followed step-by-step.
• Creating daily store orders through portal
• Bi-yearly training and testing in sandbox to make sure you are prepared
• Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations

Help Desk Administration

• Oversees all help desk activities at the regional and local levels.
• Responds to escalated help desk issues.
• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management

• Builds and maintains vendor relationships and manages the local purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the local level.

Ensures that company assets are maintained responsibly.

 

• Designs, and prepares daily and monthly reports as needed by corporate and the General Manager
• Overall responsibility for the management of good sanitation and safety practices throughout the warehouse technology areas.

Company Description

Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.

We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.

We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.

Visit us at epicpp.com to discover more about our organization.

Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.\r\n\r\nWe do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.\r\n\r\nWe have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.\r\n\r\nVisit us at epicpp.com to discover more about our organization.\r\n\r\nEpic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.