Inside Sales - Behavioral Health

Admissions Specialist

The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs.

The company you'll join is OCD Anxiety Centers, the nation's leader in achieving positive outcomes with clients dealing with Obsessive Compulsive, Anxiety and Trauma related issues. We have a true passion for bringing help and hope to some of the most underserved clinical populations. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

Our investment in you includes a competitive base salary, dependent on experience; located just off the freeway in Orem near UVU; 401k match; core benefits: medical/dental/vision, with the company contribution to medical benefit for employee; company-paid employee life insurance; voluntary benefits; paid time off includes 15 days (120 hours) of "Paid Time Off", 5 days (40 hours) of "Sick Time", and 9 days (72 hours) "Company holiday" pay; paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career.

The team you'll work with values integrity, passion for meeting the company's needs, accountability, teamwork, and respect for diversity. We set the bar high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.

The purpose of your role is to collaborate with internal teams to understand OCD Anxiety Centers services and effectively communicate program features and benefits to potential and existing clients. Maintain and grow existing client relationships by learning and following admissions skills. Respond to all inquiries knowledgeably, with empathy within 24 hours. Schedule prospective clients with therapists for intake appointments. Follow up with prospective clients to maintain stage conversion rates and reschedule canceled appointments. Enter data accurately into CRM and other platforms before end of work day. Help navigate barriers for clients and assist them into OCD Anxiety Centers programs. Adhere to all company policies and procedures. Other duties as assigned.

The skills and expertise you have include a bachelor's degree in communications, sales, or a related field or 2 years of related experience in sales or marketing in lieu of a degree; 3+ years of sales and marketing experience/account management; expert understanding of sales processes and customer relations; proven track record of exceeding sales quotas and goals; proficient in CRM and EMR software; exceptional customer service skills, ability to connect with clients; ability to function well in a high-paced and, at times, stressful environment; accurate and efficient electronic data entry; must be punctual and maintain excellent attendance; multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills; thrives in a changing work environment including inside, outside, and loud noise level.

Preferred qualifications include 2+ years of CMS/Salesforce experience; sales experience in healthcare sales, mental health, or business development; knowledge of mental health services and the healthcare industry; knowledge of insurance coverage and benefits.

Disclaimer: OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement: OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.

The OCD and Anxiety Treatment Center