Housekeeping Manager

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Company Description By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor. Be a part of the historic castle on the park, The Plaza, a Fairmont‑managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of Midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five‑Diamond standard of excellence and sophistication while providing an authentically local and unrivalled experience for our guests. Job Description Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day‑to‑day operation of the housekeeping department in order to maintain the standards of service and cleanliness. Compensation $82,000 - $85,000 per annum Essential Job Functions Begin day by inspecting all showrooms, out of order and vacant clean rooms Prepare floor assignment daily and record updated status, turning into housekeeping on a daily basis Obtain list of rooms to be cleaned immediately and list of check‑outs or discharges to prepare work assignments Inspect all landings and pantries for proper par stocks and ensure all guest rooms and corridors are maintained to a high level of cleanliness Inspect and update all vacant clean rooms in the computer as soon as they become available Ensure that guest rooms are maintained in perfect condition by performing written room inspections daily Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed Check all due‑out rooms 3 times per day, at 12, 2 and 4 pm – all check‑outs must be cleared by 6 pm Upon guest departure, re‑check room for any forgotten items Maintain database of guest preferences Report all room discrepancies with front desk daily before the end of shift Report Engineering deficiencies daily to Housekeeping Office Coordinator Encounter all guests and employees in a professional, service‑oriented manner Report and handle all guest requests, complaints and service‑related issues Make recommendations to improve service and ensure more efficient operation Implement cyclical cleaning programs and assign to Housemen (e.g., General Cleaning, Window cleaning, high dusting) Perform a variety of guest requests and think creatively when called upon to establish a memorable experience for every guest and member Maintain a good professional relationship with all contacts both inside and outside of the hotel Establish and maintain effective communication process with the entire hotel departments Inform Housekeeping Management of any absence from duty, reasons or request additional days off Assist with disciplinary action when necessary Assist with interviews and new hiring process Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards Comply with all hotel and departmental standards, policies and procedures Perform other related duties as requested by supervisor Adhere to Fairmont Grooming Standards at all times Observe health and safety guidelines at all times Wear safety equipment and/or protection if required Qualifications Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment Ability to perform assigned duties with attention to detail, speed and accuracy Excellent written and oral communication skills Must possess outstanding guest service skills Must be guest‑oriented, enthusiastic with a vibrant personality Must have a "hands‑on" approach Must maintain composure at all times and work objectively in stressful, high‑pressure situations Ability to approach all encounters with guests and employees in a professional manner Ability to answer all general inquiries in the hotel and F & B outlet Must be a good listener and be able to follow instructions Must be able to utilize all available resources to meet guest needs Must be a good team player Education – Experience Excellent English, verbal and written communication skills Minimum two years of relevant experience in a luxury hotel (5‑diamond or 5‑star standards) or comparable environment Degree in Hospitality Management a plus Prior experience in Union Environment highly preferred Physical Requirements Frequently standing and walking around the property Carrying or lifting items up to 50 lbs Pushing or pulling items weighing approximately 200 lbs Frequently bending, kneeling, stretching and/or reaching Able to perform tasks higher than floor level All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Fairmont Hotels & Resorts