Member Engagement Advocate

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. Job Overview Be the voice that gets someone the care they've been putting off. Join us in Dallas and build a career doing it. Location Reports To Operations Manager / Care Advocate Supervisor Team You'll be assigned to support one benefit program — Lantern or SMS — based on business need Compensation Details: $22.00 - $26.50 an hour + competitive monthly bonus program The Opportunity Ever had a phone call turn someone's whole day around? That's this job. Healthcare is confusing, and most people would rather ignore a benefits letter than call about it. You're the one who picks up the phone, cuts through the confusion, and gets someone unstuck — turning “I'll deal with it later” into “okay, I'm scheduled.” In thisrole,outboundcallingis the core of thejob.You'll spendthe majorityofyourdaydialing, building rapport fast, handling objections, and guiding members towards scheduled care — all day, every day. If you get energy from the phone ringing, love the rhythm of a good dial list, and want to sharpen your sales instincts in a role that actually matters to people's health, this is built for you. What You'll Do This is a phone-first, sales-driven role. Expect a full day of outbound dialing, with the skills below woven into every call: Spend the bulk of your day making outbound calls:working dial lists, building rapport fast, and moving members toward scheduling their care Apply consultative sales techniques and confident objection-handling to turn hesitant or disengaged members into active participants in their own care Educate members on their benefits and surgical pathways clearly enough that they're ready to say yes Field inbound calls as needed, offering the same expert-level guidance on benefits and appointment scheduling Own member cases from initiation through resolution, coordinating across providers, insurers, and internal teams Keep meticulous, real-time documentation across all systems so nothing falls through the cracks Partner directly with health plans to resolve benefits, claims, and billing questions on members' behalf Handle escalated or sensitive situations with sound judgment and genuine empathy Maintain strict HIPAA compliance and the highest standard of professionalism in every interaction Hit individual call and conversion metrics while contributing to team goals Participate actively in ongoing training and development Why You'll Love Coming Into the Office Our Dallas office has energy. This is a floor that celebrates wins out loud, not a quiet room of headsets. Live coaching, on the spot and feedback right after a tough call instead of waiting on a scheduled review. The fastest lane to promotion. Leadership sees your work in real time, so growth into Training, QA, or Ops happens quicker here than almost anywhere Built-in mentorship from advocates and supervisors who'll teach you the moves that actually close calls:objection-handling, recovery lines, rebuttal scripts that work Shout-outs, team lunches, and milestone celebrations that hit completely different in person. You're getting in early. You're joining as we bring our advocate teams together under one roof in Dallas, which means you help shape the culture, not just join it. What You'll Bring Real experience in an outbound sales or high-volume calling environment. You know what it takes to work a list and close. 3+ years of customer service experience, or an Associate's degree; 2+ years in a healthcare contact center, care navigation, or sales/case management environment is a strong plus Confidence handling objections and staying persuasive call after call, without losing warmth Excellent verbal and written communication skills across members, providers, and insurance partners Strong organizationalskills, ableto manage multiple systems, calls, and competing priorities without dropping the ball Comfort learning new CRM and contact center technologies quickly Genuine empathy and a deep commitment to the member experience Working knowledge of HIPAA and healthcare compliance requirements Resilience.You are comfortable dialing again after a tough no, and staying consistent across a full day of calls You'll Thrive Here If You... Genuinely enjoy talking to strangers on the phone, all day, every day Get a little thrill out of turning “not interested” into “let's get this scheduled” Have the stamina and drive of a natural salesperson.You don't run out of energy by call fifty Bring genuine empathy while staying sharp, persuasive, and efficient at scale Take ownership of member issues through to resolution without needing to be reminded Want to be in the room where it happens.Learning live, building relationships in person, and growing your career somewhere you can see the next step Medical Insurance Vision Insurance Short & Long Term Disability Life Insurance 401k with company match Paid Time Off About You: You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. You thrive in a Team Environment.Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT can find their way to the best care, resources, and support they need to get back to life. Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Lantern’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Lantern