Clinic/Practice Assistant, Family Medicine

Family Medicine Clinic/Practice Assistant

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our Family Medicine team in Amherst! We offer flexibility with either a Monday through Friday schedule from 8:00 AM to 4:30 PM or four 10-hour shifts from 7:30 AM to 6:00 PM with one weekday off. Located at 170 University Drive in Amherst, MA, Amherst Medical Associates offers comprehensive primary care services to patients of all ages, from infants to adults. Our Amherst team is made up of approachable providers and staff who foster a positive work environment and are committed to supporting one another while making a meaningful impact on patients' lives. Join a practice where teamwork, respect, and patient-centered care are at the heart of everything we do.

This front desk role is an excellent opportunity for someone who enjoys working with people and providing outstanding customer service. While previous healthcare experience is a plus, it is not required. We are happy to train the right candidate who brings a positive attitude, strong communication skills, and a willingness to learn. If you're looking to start a career in healthcare and thrive in a fast-paced, patient-focused environment, we'd love to hear from you!

Summary: Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications:

Education: High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - preferred.

Experience: Office experience 2-3 years required.

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Come be a part of the world's most powerful force in medicine, where every role is important in changing lives!

Remote Type: Onsite

Work Location: 170 University Drive

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

EEO Statement:

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.