ENTRY Phlebotomist I

Pay Range: $12.75hr - $17.75hr


Job Overview:


The Entry Patient Service Representative I / Lobby Experience Coordinator (LEC) helps with patient care by greeting patients upon arrival and answering questions or concerns with care and compassion. The candidate will help maintain the integrity of the waiting area and assist with breaks when other phlebotomists are unavailable. The candidate will also utilize phlebotomy skills to grow within the company. The Entry PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect regarding scheduled procedures in a safe and accurate manner. The candidate will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The candidate's impact will be crucial to maintaining the integrity of the lobby and ensuring that all patients receive the expected level of service.


Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public along with a willingness to learn new skills.

Job Requirements:


A high level of customer service experience and skills is required as it is critical to the heart of the role.

• Ability to handle patients with care and compassion while assisting with check-ins in the lobby through either a self-service kiosk or handheld tablet.
• Willingness to work both in the lobby and in a draw room with patients to help with breaks that need to be covered.
• Perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures.

Required Education:

• High school diploma or equivalent required.
• Phlebotomy experience is required, including internship or externship training to learn the basics.

Work Experience:


This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for labs, while filling in for breaks and covering for staffing shortages.

• Minimum of 1-2 years of client-facing customer service required (e.g., retail, home health aide).
• Some phlebotomy experience is required.
• Keyboarding and data entry experience required.