Customer Service Rep

Job Description

Job Description

Description:

About us

Want to join a terrific, family-owned company that's been in business for over 60 years? You're in luck! We're hiring full-time Customer Service Representatives in NC.

National Finance Company, Inc. is a small, family-owned consumer finance business with 24 locations throughout North Carolina. We make small loans to help people meet their financial needs. We pride ourselves in taking care of our customers and our employees. Our 60 years in business is a testament to that!

We offer a competitive starting wage plus the opportunity to earn quarterly and other bonuses. To encourage teamwork and the sharing of responsibilities our quarterly performance bonuses are based on the entire office’s performance and are determined using realistic and achievable goals. Some of our employees earn over $12,000 a year in bonuses! We also pay periodic bonuses for fun events like our annual employee Halloween contest.

Because we understand the importance of family, our standard work week is just 35 hours (Monday through Friday from 9 am - 5 pm with an hour for lunch). We also offer vacation and sick pay, on top of an average of 10 paid holidays a year.

We also sponsor a full health insurance plan with medical, dental, vision, life and short-term disability insurance as well as a 401(k) plan with an employer match. 

At NFC, we work hard, but also like to have fun. Just ask some of our employees or check out our Facebook pages.

We'd love to have you join the NFC family

*Email View email address on us.fitly.work if you would like to know more. 

Title: Customer Service Representative

Job Summary: A CSR is responsible for maintaining customer service per company standards, soliciting business from new and current customers, taking applications, processing loans, taking payments, filing customer documents and maintaining customer folders, communicating with customers regarding their accounts, and maintaining a safe, clean office environment.

Supervision : CSR’s are under direct supervision of an Office Manager. They also report to an Area Supervisor and Vice-President of Operations.

Job Tasks, Responsibilities, and Authorities

Tasks:

• Greet customers and answer the telephone courteously and identify yourself by name
• Take payments from customers
• Maintain cash drawer 
• Solicit business from new and existing customers
• Process loan applications
• Use system software to calculate payments, renewal balances, payoffs
• Market and sell ancillary products
• Guide customers in properly filling out forms 
• File forms and maintain customer folders
• Communicate with potential customers about status of loan applications and with existing customers about their loan and payment status
• Generate customer mailings
• Make daily bank deposits 
• Clean and maintain office

Responsibilities:

• Follow Company policies per Employee Handbook and additional policies set forth by Management
• Report to work per assigned schedule
• Respect direction of Office Manager who is fully responsible for operation of your location
• Follow all local, state, and federal laws 
• Report problems or misconduct, known or suspected, by other employees to your supervisor or upper management

Working Conditions:

Work hours: 9 AM – 5 PM; Monday thru Friday with one hour lunch break, may clock in at 8:30 for additional hours 

• 9 AM – 1 PM on three (3) Saturdays in December

Avg hours per week: 35 hours

Overtime: __ Never X Occasional __ Often; must be pre-approved by Manager

Max hours: 3 per week

Work environment: Shared office space with coworkers

Salary and Benefits:

• Beginning range of $14 to $16 per hour plus opportunity to earn quarterly performance bonuses
• Other benefits: Medical, dental, life insurance; 401(k) plan; paid vacation and sick time

I have read and understand the above job description and can fulfill these essential job requirements with or without accommodations. If I need accommodations I have discussed these with management and am satisfied with the accommodations afforded to me. I understand that Management reserves the right to make any necessary changes to this job description and to request that the job described above perform additional duties as needed that are comparable with duties prescribed above. 

I further understand that all employees of National Finance Company, Inc. are employed on an “at will” basis. Both employees and the Company have the right to terminate employment at any time, for any reason or no reason, with or without cause and with or without notice. Nothing in this job description creates a promise of continued employment or contract thereof.

Requirements:

Job Qualifications:

Education : High school diploma or equivalent

Experience : Prior experience working in consumer finance business preferred and/ or prior experience as a cashier

• Number of years : 1 year

Special training or licenses : Current, valid driver’s license; Basic computer skills

Physical requirements : Lift and move up to 50 lbs.