Aquatics Service Manager

Job Details The Service Manager (SM) will manage a large group of clients and perform all aspects of the Annual Service Agreements. The SM will lead Associate Service Managers (ASMs) and Technicians. The SM will proficiently use Foster Lake & Pond Management’s (FLPM) sales process. They will uphold FLPM's Core Values and Vision and be willing to teach and learn. Key Responsibilities RESULTS Manage all aspects of service accounts. Provide detailed and timely service reports to customers. Communicate compliance issues to the client within two business days of the service visit. Utilize CRM tools effectively and timely. Utilize the CRM tool to communicate compliance repairs to the CRS team within two business days. Ensure compliance requirements are met two months before the Certified Annual Inspection due date. Schedule Certified Annual Inspection for all regulated clients one month before the due date. Supervise and provide oversight for Technicians and Associate Service Managers. Supervise and ensure the Technicians and ASMs understand the scope of work and meet objectives as directed Communicate effectively with customers, supervisors, and other FLPM employees at all times. Coordinate and lead bi-annual performance reviews for your ASMs and Technicians. Monitor Technicians and ASMs for accurate time-tracking Audit five service accounts a month and provide feedback to the technician Lead with kindness, respect, and adherence to FLPM’s core values Utilize the Method to approve estimates generated by Associate Service Managers Implement and schedule training opportunities for Technicians and Associate Service Managers. Ensure proper safety equipment and precautions are implemented Identify and implement crew training Include ASMs in on-site assessment at least once a month Teach ASMs and Technicians how to plan and execute the installation of fish structures, fountains,aeration, and plantings Maintain proper certifications and training Attend at least two professional trainings annually Provide four pieces of Feedback in our human resource software monthly Be proficient in all aspects of the FLPM sales process, including assessments, estimating, installation, and repairs. Be a subject matter expert in the FLPM assessment and estimate process. Be a subject matter expert on the products we sell, including but not limited to fountains, aeration,fish, etc. Provide a weekly update on open Opportunities in CRM. Respond to open Activities within two business days and update in CRM Provide all necessary details accurately and timely to the admin department. Be proficient in FLPM policies and company software platforms. Follow policies and procedures written in the employee handbook at all times. Abide by FLPM safety policies and participate in scheduled safety meetings Use the time app daily and clock into jobs consistently and correctly Use required company software and apps effectively as needed and in a timely manner Check the company calendar daily on workdays and update when necessary Respond to company emails within 2 business days Respond to company phone calls and text messages during work hours Complete company self-check-ins and other requested human resource items by the stated deadline Embody company Core Values and Vision Statement CORE VALUES Teamwork Assists other teams and co-workers throughout the organization Maintains a positive and respectful attitude with team members Has fun working with our team and accomplishing goals together Customer Service Genuinely cares about each customer's needs as much as their own. Consistently delivers on commitments to build long-term trust with our customers. Takes pride in their work and in solving problems for customers. Communication Demonstrates a positive attitude and effective communication in all situations Ensures expectations are clear, well communicated, and appropriately documented Communicates changes in schedule proactively, recognizing the importance to the team of consistentattendance and punctua Accountability Demonstrates personal accountability to our clients Demonstrates personal accountability to co-workers and in fulfilling their role on the team Consistently gives a strong effort and works to become the best at what they do Integrity Does the right thing, regardless of the situation Can be relied on to perform their job duties honestly and efficiently with minimal supervision Practices honest, responsive communication in all their interactions Passion Takes pride in their work and displays a desire to be the best at what they do Shows passion for winning, for our organization and our team Takes action when needed, without waiting to be asked #J-18808-Ljbffr