Systems Administrator

IT Systems Administrator

GrowGeneration is the nation's largest specialty hydroponic and organic garden center supplier, serving commercial and home growers across the U.S. Our mission is to provide tools, products, and expertise to empower growers at every level. With over 15 locations nationwide and a robust online presence, GrowGeneration is at the forefront of driving growth in hydroponics, Controlled Environment Agriculture (CEA), greenhouse and nursery solutions, and gardening centers.

Purpose of Position: Responsible for supporting the deployment, operation, security, performance, and continuous improvement of company's IT systems, servers and endpoints, and environments.

Salary Range: $80K - $95K annually / DOQ

Work Environment:

• Hybrid Office - Attend on-site at DTC/Greenwood Village office 3 days per week
• Remote – 2 days per week
• After-hours and off-hours support will be required

Essential Duties and Responsibilities:

• Operate in a service-focused and ticket-based IT team environment
• Support the IT department by collaborating with IT team members to troubleshoot and complete incidents, service requests, changes, and projects
• Provide information to IT leadership as needed for infrastructure, operations, and security administration.
• Operate within a service-focused, ticket-based environment supporting incident management, problem resolution, change management, and operational reporting.
• Support the Company's operational and IT objectives
• Provide support for the escalation and communication of status to stakeholders, vendors and internal customers.
• Participate in the planning, execution, review, and reporting of administrative, operational, and project elements within the department.
• Provide support for all IT servers and systems, ensuring systems and services are reliable, scalable, secure, and aligned with requirements, including working complex problems, managing day-to-day system operations & planning for all clients, servers, storage, networks and mobile devices.
• Support and develop department initiatives related to improvement of operations, cybersecurity, project management, disaster recovery & business continuity, and AI.
• Demonstrate comprehensive technical expertise, exceptional problem-solving, and a proactive approach to system management.
• Manage endpoint and infrastructure software and systems.
• Admin, configure, and manage multiple server environments and Operating Systems - Windows, Linux, and Others
• Work within multiple cloud, hosted, and on-prem environments and systems
• Report inconsistencies in systems, security, process, and data to the Director of IT.
• Use API-based tools and strategies to build reports, monitor & manage systems.
• Admin Identity management and authentication mechanisms.
• Assist with development, management, and testing of DR/BC activities.
• Manage and maintain assets and inventories within the asset monitoring program, including planning and procurement of new services.
• Maintain accurate documentation for all systems
• Serve as an escalation resource for Tier I and Tier II IT support for systems-related issues. Provide clear communication during the lifecycle of administrative tasks such as upgrades, changes, incidents and deployments.
• Provide in-depth support in trouble-shooting IT systems.
• Other duties as assigned.

Compensation includes a salary commensurate with experience, participation in group insurance plans upon eligibility, paid time off, sick leave, parental leave and more. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons. We offer a comprehensive benefits package for full-time employees and their dependents that includes:

• Two (2) Medical Plans, with GrowGeneration contributing 80% to employee only coverage and 50% to employee + dependent(s) coverage
• Dental and Vision Plan
• Short & Long-Term Disability
• Company paid Life and AD&D policy
• Voluntary Life and AD&D
• Accident and Critical Illness
• At least ten (10) days of Paid Time Off (PTO) per anniversary year
• Up to ten (10) paid holidays
• Up to six (6) days of Paid Sick Leave, subject to state and local laws
• Retirement Savings Plan (401k)
• Four (4) weeks of company paid Parental Leave

Part-time employees are eligible for up to six (6) days of paid sick leave (subject to state and local laws), two (2) weeks of paid parental leave, and participation in the 401k. Employees that move from part-time to full-time status may receive less than ten (10) PTO days based on their anniversary date. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Criminal background checks are part of the GrowGeneration hiring process. GrowGeneration is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements:

• 3+ years in a systems admin/analyst/engineer role
• 3+ years in IT support roles
• 3+ years technical experience with server, network, and/or cloud operations
• Relevant technical certifications for systems management and cloud infrastructure, preferred. Strong communication, documentation, organization, and problem-solving skills required.

Technical experience:

• Windows AD & GPO Development
• File Server Management
• Identity and Authentication Management
• API requests and systems management
• Proficiency in PowerShell scripting and automation
• Imaging & Deployment - MDM, Intune, and Other Solutions
• Cloud- Storage, Compute, Databases, Identity Management, Security Management, and Web Hosting
• Management of virtual and physical servers, datacenter resources, physical and logical
• Endpoint management tools and strategies
• Demonstrated history of leading meaningful IT improvements for any of the following: operational efficiency, disaster & outage management, security improvements, expense management
• Management of the following environments: cloud, hosted, and on-prem infrastructure
• Experience deploying and managing disaster recovery solutions, backup & recovery strategies

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.