Lead Medical Support Assistant

VA Careers - Medical Support AssistantDuties include but are not limited to:Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines.Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.Ability to provide staff development and training.Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.Provide direct customer/patient service.Identifies the customer's/patient's situation properly and performs the tasks required to resolve the customer's/patient's problem accurately and in a timely manner. Follows-up as necessary, to ensure a satisfactory resolution.Consistently responds to patients', families', visitors', and co-workers' requests for assistance promptly and in a friendly and cooperative manner.Provides verbal and/or written information that is thorough and correct, using clear and precise communication methods to ensure that customers understand.Work Schedule: Monday - Friday, 7:00am - 4:00pmTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 00000Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized