Security Ambassador (Full-Time)

We're Changing Entertainment. Come Join Us.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

We Love Our Work.

• When required assist local, state, federal law enforcement agencies and emergency services.
• Monitor guest/employee activity on property to ensure compliance of regulations, as required by all regulatory agencies, i.e., Pennsylvania Gaming Control Board, Statewide Voluntary Self-Exclusion Program and the Compulsive & Problem Gambling Plan.
• Responsible for following established reporting procedures of incidents.
• Responsible for verifying valid ID of guests to ensure compliance with PGCB underage requirements.
• Provide security and protection for guests and company assets.
• Transact monetary exchanges in compliance with established regulations.
• Maintain surveillance of the casino cage and surrounding area.
• Replace pit boxes on gaming tables after the count.
• Ensure employees comply with approved promulgated policies and procedures.
• Administer CPR within acquired training and ability.
• Report unsafe conditions to the appropriate authority.
• Respond to disturbances on property.
• Observe and react to individuals suspected of illegal activity.
• Perform as control podium officer when assigned.
• Respond to emergency alarms.
• Author written reports regarding security incidents.
• Provide security escort services to employees and guests as required.
• Direct traffic and control parking when required.
• Perform the duties and responsibilities associated with the Pennsylvania Gaming Control Board Statewide Voluntary Self-Exclusion Program and the Compulsive & Problem Gambling Plan.
• Other job related duties as assigned.
• Be able to perform all other duties assigned to you during your shift.

Bring Us Your Best.

• High School Diploma or equivalent required.
• Read, write and effectively communicate in English.
• Ability to demonstrate excellent customer service skills to both internal & external customers; positive and professional attitude.
• Ability to write necessary reports using standard computer programs.
• Acquire a working knowledge of policies, procedures, federal & state laws, and gaming control board regulations.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of common safety hazards and precautions to establish a safe working environment for guests and employees.
• Maintain required licensure and certification; PGCB credential
• Maintain current required trainings, (dept specific in addition to Comp/Problem Gambling, Tips, Harassment, etc.)
• Critical thinking skills; ability to demonstrate sound judgment and good decision-making skills.

Stay In The Game. Follow Us.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

Starting Salary

16.00