ServiceNow AI Developer (Now Assist) with Active Top Secret or DHS Clearance (United States)

Position Title: ServiceNow AI Developer

MUST HAVE an active Top Secret or DHS clearance

Location: Remote

Employment Type: Full time W2

InDev is seeking a ServiceNow AI Developer to design, build, and optimize AI powered solutions. In this role, you will configure out-of-the box flows using Flow Designer and configure conversational AI experiences with core ServiceNow modules (ITSM, scoped applications).

YOUR FUTURE DUTIES AND RESPONSIBILITIES

· Design & Configure: Build and customize AI-powered use cases such as chat summarization, resolution note generation, knowledge article generation, response recommendations, and content generation.

· Workflow Integration: Integrate conversational AI with ServiceNow modules like IT Service Management (ITSM).

· Scripting & APIs: Extend functionality using JavaScript, Glide APIs, UI policies, and RESTful web services.

· Testing & Optimization: Troubleshoot performance bottlenecks and manage update sets.

· Collaboration: Partner with business analysts and stakeholders to translate operational needs into responsive, user-friendly AI solutions.

QUALIFICATIONS

• 5+ years hands-on development experience with ServiceNow and dedicated experience building conversational agents.
• Knowledge of JavaScript, HTML/CSS, REST/JSON integrations, and Flow Designer.
• Understanding of Access Control Lists (ACLs), data models, update sets, and client scripts.
• Experience with AI Search, AI Agents, Prompt Engineering, LLMs, and Agentic AI.
• Experience with AI Agent Studio and GenAI platforms.

NICE TO HAVES

• ServiceNow Certified Application Developer (CAD).
• ServiceNow AI Professional certification.

WHY INDEV

• Innovative Environment : Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact : Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration : Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset : Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture : Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech : Engage with the latest technologies and tools in the data integration landscape.

If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.