Medical Office Registration

Medical Office Registration

HealthPoint Family Care Florence - Florence, KY 41042

Overview

Position Type Full Time

Description

HealthPoint is hiring for a front office registration staff to assist patients with check in and appointments. This position will be located in our Florence location and will work full time M-F with a rotation on a Saturday. CLOSED SUNDAY. The ideal candidate will possess excellent customer service skill, multi-tasking capabilities and have a passion for accessible health care for the Northern Kentucky community. Interested in learning more? Visit our website:

Benefits

• Retention bonus of $1,500 paid at 18 month of employment- Additional retention bonus's up to $4,000
• Two free sets of HealthPoint scrubs
• Tuition Reimbursement for up to $1,000 a year.
• Nine paid federal holidays
• Birthday off paid in addition and not counted towards PTO
• Generous Paid Time Off
• Wide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans.

Job Responsibilities

• Greets patients in a professional manner and accurately registers patients.
• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
• Submits pre-certifications and other appropriate insurance paperwork to the Billing department in a timely manner.
• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate departments.
• Manages dental schedule to achieve optimum efficiency and productivity for the providers. Adheres to established scheduling protocols and standards of customer care.
• Monitors automatic appointment reminders and makes patient reminder calls as necessary.
• Timely answers phones and schedules patient appointments.
• Answers the phone, takes messages and routes them to the appropriate departments in a timely manner.
• Triages all patient calls as necessary.
• Checks department voicemail and responds to messages within one hour.
• Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
• Handles any necessary paperwork for patients appointments.

Qualifications

High School Diploma

Medical Office Experience