Beverage Cocktail Server (PT)

Beverage Cocktail Server

The Beverage Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders. Responsible for taking beverage orders and serving complimentary beverages to guests, slot and pit areas. Position requires ability to interact with the public, speak English clearly and remember details. Physical exertion in the way of walking, standing, turning, bending, lifting and carrying is also required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Essential Functions and Responsibilities:

1. Work in assigned area, such as a dining room, lounge or casino floor and pleasantly take beverage order from guests.
2. Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared.
3. Present check to the guest, accept payment and give change when necessary.
4. Maintain the server's station in a neat, clean and sanitary condition at all times.
5. Be knowledgeable of casino promotions and events in order to provide answers to customer questions. Inform customers of forthcoming special events and other facilities, such as food service, etc.
6. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
7. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
8. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
9. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
10. Attend all necessary meetings.
11. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Other Responsibilities:

• Garnish drink orders at service area and deliver drinks to players. Balance trays with drinks weighing up to ten (10) pounds when full, on one hand, while serving with the other hand.
• Circulate throughout designated station, announcing "cocktails" and taking drink orders from customers. Requires ability to remember customers and their drinks.
• Place drink orders at the service bar. Requires effective communication skills.
• Reaching/bending between players to serve drinks, collecting empty glasses and cleaning ashtrays.
• Keeping service station clean and fully stocked by making coffee when necessary and refilling straw containers and other containers.
• Walk continuously up and own short stairs or ramps.
• Must be able to detect when a customer is too intoxicated and should no longer be served.
• Clean up glasses in surrounding area at the end of shift.

Qualifications/Requirements:

• Must have outgoing, friendly personality and a cheerful accommodating disposition.
• Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.

Education/Experience:

• Must be 18 years of age or older upon employment.
• High School diploma or its equivalency preferred.
• Two (2) years previous customer service experience preferred.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk and move through all areas of the casino.

2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.