Virtual Diagnostic Specialist - West

Virtual Diagnostic Specialist - West

The Virtual Diagnostic Specialist (VDS) is a diagnostic leader responsible for educating appropriate healthcare providers on genetic testing initiatives and programs through remote (virtual and phone) platforms. This role establishes deep diagnostic expertise aligned with global diagnostic strategy for the assigned U.S. region.

Essential Duties and Responsibilities:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Primary Responsibility #1: Genotyping & Diagnostic Leadership

• Educate on genetic testing to successfully execute our client's efforts to raise awareness of sponsored testing programs
• Identify educational needs among the IRD healthcare community
• Provide education on the availability of genetic labs performing high-quality gene analysis with appropriate IRD panels and accurate interpretation of results

Primary Responsibility #2: Cross-Functional Collaboration

• Compliantly partner with cross-functional teams within our client's organization
• Contribute to ongoing development and implementation of the U.S. diagnostic strategy

Primary Responsibility #3: Stakeholder Education, Training & Advocacy

• Identify potential Genetic Testing Key Opinion Leaders (KOLs) with educational needs pertaining to genetic testing and programs, providing awareness to these HCPs
• Attend conferences to learn and understand diagnostic programs and testing
• Participate, where compliant, in advocacy, outreach, and engagement with local organizations
• Deliver high-quality education and provide insights to inform strategy
• Educate HCPs and associated internal partner labs for seamless sponsored testing utilization
• Provide education for HCPs regarding resources for questions and follow up from the testing labs
• Provide expertise for IRD gene panels and best practices for test requisition forms
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

Minimum Knowledge, Skills and Abilities:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• BA/BS required; healthcare degree strongly preferred (MS, RN, PA, PharmD, PhD)
• Minimum 3-4 years of pharma/biotech experience in commercial, clinical/medical, or diagnostics.
• Excellent virtual presentation, communication, and influencing skills.
• Ability to effectively engage healthcare stakeholders through digital and remote platforms.
• Proficiency with CRM platforms, virtual meeting technologies, and digital engagement tools.
• Proven success working in high-performing, diverse teams.
• Experience collaborating with KOLs, labs, and internal/external stakeholders.
• Diagnostic and scientific acumen.
• Strategic thinking and operational capability.
• Experience in virtual customer engagement, inside sales, clinical support, diagnostics, or medical education preferred.
• Prior experience in rare or ultra-rare diseases with strong patient focus preferred.
• Knowledge of ophthalmology strongly preferred.