Senior ServiceNow Architect / Lead Developer
Oncorreinc
Experience Required: 13+ Years Overall IT Experience | Must Have 5+ Years Architecture and Lead Experience | 8+ Years ServiceNow Development
Position Summary
We are seeking a highly experienced Senior ServiceNow Architect / Lead Developer who can function as a trusted technical advisor, solution architect, and hands-on developer. This role requires a senior technology expert capable of leading design discussions, participating in leadership and stakeholder meetings, defining architecture, creating POCs, and delivering complex ServiceNow solutions across multiple platform products.
The ideal candidate must possess deep technical expertise across the ServiceNow platform while remaining actively involved in development, configuration, integration, and solution implementation activities.
Key Responsibilities
Architecture & Solution Design
- Lead architecture and solution design activities for enterprise ServiceNow implementations.
- Translate business requirements into scalable, secure, and maintainable ServiceNow solutions.
- Create technical architecture documents, solution blueprints, and design specifications.
- Conduct architecture reviews and recommend platform best practices.
- Design enterprise-level integrations and automation solutions.
Leadership & Stakeholder Engagement
- Participate in leadership, governance, and client-facing discussions.
- Collaborate with business stakeholders to gather requirements and provide technical recommendations.
- Drive technical decision-making and architecture strategy.
- Present design approaches, technical roadmaps, and implementation plans to executive leadership.
- Lead technical workshops and solution review sessions.
Hands-On Development
- Remain actively involved in coding and development activities.
- Develop and customize ServiceNow applications, modules, workflows, and integrations.
- Build and enhance solutions
- Develop REST and SOAP integrations with external systems.
- Create reusable frameworks, utilities, and platform accelerators.
Innovation & Proof of Concepts
- Develop Proof of Concepts (POCs) for new ServiceNow capabilities.
- Evaluate emerging ServiceNow products and features.
- Recommend innovative solutions to improve operational efficiency and user experience.
Required Qualifications
Experience
- 13+ years of overall IT experience.
- 8+ years of hands-on ServiceNow development experience.
- 5+ years of ServiceNow architecture and lead developer experience.
- Proven experience leading enterprise-scale ServiceNow implementations.
Technical Skills
Strong hands-on expertise in:
- ServiceNow Platform Architecture
- ITSM
- ITOM
- ITAM (HAM/SAM)
- CMDB
- ServiceNow Native Tools
Development Skills
- Expert-level JavaScript development.
- Experience building custom ServiceNow applications.
- Strong knowledge of platform scripting and server-side development.
- Experience integrating ServiceNow with enterprise applications and cloud platforms.
- Familiarity with CI/CD and ServiceNow DevOps practices.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Technical Architect (CTA) – Preferred
- Experience with AI, GenAI, Virtual Agent, Predictive Intelligence, or Agentic AI capabilities within ServiceNow.
- Experience working in Agile/Scrum environments.
What We Are Looking For
The ideal candidate should be able to:
Act as a ServiceNow Architect, Principal Consultant, or Senior Technology Expert
Lead architecture and design discussions with senior leadership
Gather requirements and recommend optimal platform solutions
Create technical POCs and prototypes
Drive enterprise-wide ServiceNow strategy and governance
Remain hands-on with development and troubleshooting
Mentor developers and lead technical teams
Nice to Have
- ServiceNow AI Platform experience
- GenAI and Agentic AI implementations
- Cloud platform integration (AWS, Azure, GCP)
- Experience supporting Fortune 500 organizations
Vacancy posted 1 day ago
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