NOC Technician

Join a growing telecom company based in Houston that delivers advanced voice, data, and network infrastructure solutions across enterprise environments. This opportunity is focused on supporting complex network operations within a 24/7 Network Operations Center (NOC), working across technologies like TCP/IP, BGP, OSPF, MPLS, DWDM, and enterprise-grade hardware from Cisco, Juniper, and Fortinet. This isn’t just a ticket-queue NOC role. You’ll be stepping in as a true Tier 2 escalation point, solving real network problems that impact customers in real time. If you’re someone who enjoys digging into complex issues, owning resolutions, and being the person others rely on when things get tough, this is your lane. You’ll gain exposure to a wide range of technologies, work alongside experienced engineers, and build deep, hands-on expertise in a high-visibility environment that directly impacts customer experience and uptime. Required Skills & Experience Experience: 2–5 years of experience in a NOC or technical support environment. Networking: Strong hands-on experience supporting critical infrastructure; advanced knowledge of TCP/IP, LAN/WAN, and VLANs. Protocols: Experience with routing protocols such as BGP and OSPF. Systems: Experience troubleshooting voice, data/IP, transport, and email systems. Hardware: Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet). Tools: Experience with ticketing and monitoring tools (ServiceNow, Netcool, Zabbix, etc.). Core Competencies: Strong troubleshooting, analytical, and problem-solving skills paired with excellent written and verbal communication. Desired Skills & Experience Certifications: CCNA, CCNP, CompTIA Network+, or JNCIA. Domain Knowledge: Experience in telecom or service provider environments. Advanced Tech: Knowledge of MPLS, VPNs, DWDM, and hosted PBX systems. Operations: Experience coordinating with vendors/field service teams and familiarity with disaster recovery and network operations procedures. Role Breakdown 70% Network Troubleshooting & Incident Resolution 30% Monitoring, Maintenance & Support Daily Responsibilities 25% Monitoring, Documentation & Customer Communication #J-18808-Ljbffr