Customer Advocacy Associate
B&H Photo Video
Job Overview:
The Customer Advocacy Associates role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.
Responsibilities:
- Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
- Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
- Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
- Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
- Escalate any concerns or issues to the appropriate manager / supervisor when required
- Assist in documenting operational processes
- Assist in creating customer response templates
- Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
- Support efforts to improve the process and function of the department
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Advocacy Associate in New York, NY vacancy
- ...Job Overview: The Customer Advocacy Associates role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction...Suggested
B&H Photo Video
Brooklyn, NY1 day ago - ...Network promotes the well-being of adults aged 60+ through services, advocacy, arts and culture, health and wellness, and volunteer programs.... ...and Spanish (required)/strong/liliStrong communication and customer service skills/liliComfort working in a lively, people-centered...SuggestedFull timeWork at officeFlexible hoursWeekend workAfternoon shift
Carter Burden Network
New York, NY4 days ago - A mission-driven nonprofit organization is seeking a Program Associate for Customer Success to enhance user experience for nonprofits and volunteers. You'll manage inquiries, provide support, and advocate for user perspectives. Ideal candidates have 2-4 years of experience...Suggested
$26.37 per hour
...just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers...SuggestedHourly payPermanent employmentFull timeWork at officeImmediate start- ...A technology platform company in the United States is seeking a Senior Customer Marketing Manager to build advocacy programs and enhance customer relationships. This role involves creating engaging stories through various high-quality marketing materials and managing...Suggested
Saviynt
New York, NY4 days ago - ...A healthcare advocacy organization is seeking a detail-oriented Customer Service Associate to support a healthcare campaign. This remote position requires at least six months of customer service experience and excellent communication skills. Responsibilities include engaging...Remote workFlexible hours
The Voluntary Protection Programs Participants' Association,...
New York, NY4 days ago - ...We are a consumer-advocacy law firm headquartered in the Financial District of New York... ...Required Skills & Experience: Sales or other customer-facing experience is preferred,... ...This is a remote position Seniority level Associate Employment type Full-time Job function Customer...Full timeCasual workWork at officeRemote workShift workWeekend work
Peregrine Search Solutions
New York, NY4 days ago $50k
...organizational landscape, decision criteria, risk associated with change while securing buy‑in and... ...by changing how brands act on customer + brand + employee insights. With a rich... ...effectively for insights, ideation, and advocacy. We offer our talent Work hard, have fun...Contract workRemote workWorldwideSMG
New York, NY4 days ago- ...Job Description Job Description Commercial Litigation Associate Commercial Litigation Associate Attorney Position Overview... ...real estate litigation. This role requires strong analytical and advocacy skills, the ability to craft litigation strategy, and a commitment...Ongoing contractContract workWork at officeLocal area
CyberCoders
New York, NY5 days ago - ...in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of... ...is the way we share deep concern and care toward each person. A Advocacy is our activity that promotes the rights and responsibilities of...Part timeWork at officeLocal areaMonday to FridayDay shift
$16 - $20 per hour
...Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their... ..., document responses, and keep a detailed record of all customer interactions in our CRM database Requirements Excellent oral and...Hourly payFull timeTemporary workWork at officeRemote workMonday to FridayFlexible hoursInternet Brands
New York, NY1 day ago- ...A consumer-advocacy law firm is seeking a Client Onboarding Specialist who will assist new clients in their onboarding process. This full... ...strong attention to detail. The ideal candidate should possess customer-facing experience and be self-motivated. The position offers...Full timeRemote work
Peregrine Search Solutions
New York, NY4 days ago - ...Sr Client Service Rep in Georgia. This role focuses on client advocacy and satisfaction by managing a high volume of tasks in a fast-paced... ...will possess a high school diploma with at least 4 years of customer service experience. Key responsibilities include effective communication...
- ...Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs...Contract workImmediate startRemote work
Safe Horizon
Brooklyn, NY1 day ago - ...Spade Recruiting is offering a remote Customer Service/Sales Associate position that empowers individuals to take control of their careers from home. This role involves connecting with union members seeking benefit information, assessing needs, and providing tailored...Full timeRemote work
Spade Recruiting
New York, NY4 days ago $12 - $14 per hour
...Customer Service Sales Associate Temporarily Remote - US Independent Contractor • Temporarily Remote - US We are looking for highly motivated, determined, competitive and highly personable individuals to come be the “voice” of Mosquito Squad. Your primary responsibility...Hourly payFor contractorsRemote workRelocation packageFlexible hoursMosquito Squad of Marietta
New York, NY4 days ago$20 per hour
Overview We are looking for a Bilingual AI Content Writer to join our team to train AI models. You will measure the progress of AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. This role requires expert-level linguistics and fluency...Hourly payFull timeContract workPart timeRemote workDataAnnotation
New York, NY4 days ago$21 - $25 per hour
About The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. As a Customer Experience Specialist, you are goal-oriented...Hourly payFull timePart timeFlexible hoursAfternoon shift$21 - $25 per hour
About The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented...Hourly payPart timeFlexible hoursAfternoon shift$22.1 - $25.97 per hour
...POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable...Work at officeLocal areaShift workFedEx
New York, NY1 day ago- ...Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF...
AIDS Healthcare Foundation
New York, NY1 day ago $80k - $200k
...advocate for free enterprise, promoting and protecting the rights of any individual to own, operate, and grow their business. NFIB's advocacy has a profound impact on shaping public policies by influencing decision‑makers, raising awareness, and mobilizing public support....Full timeFlexible hours- ...regarding HIV prevention, assisting clients with navigation to health and legal services, and providing individual support to enhance client self-sufficiency. Ideal candidates will have strong advocacy skills and experience in community outreach. #J-18808-Ljbffr CAMBA
- A technology services company is seeking an Advocate I to deliver high standards of customer service to clients. The successful candidate will analyze requests, maintain client reference guides, and train advisors on technology capabilities. Experience in managing relationships...
$72.11k - $79.33k
...Correspond with parents and their representatives, including public advocacy groups and attorneys regarding the status of implementation... ...special education services to students. Collaborate with the Customer Support/Community Engagement Team to ensure prompt resolution of...Full timeWork at office- Bank of America is hiring a Wealth Management Client Associate - Advisor Development Program in New York City. This entry-level role provides... ...Advisor. This position emphasizes a commitment to client advocacy and personal development within an inclusive work culture. #J-...
$28 - $33 per hour
...Sales, The Americas. As Office Administrator, you will be responsible for the following duties: Front Desk Management and Customer Service Greeting colleagues and visitors and responding to inquiries in a professional manner Answer and direct phone...Hourly payTemporary workWork at officeNight shiftMandarin Oriental Hotel Group
New York, NY5 days ago- Position Purpose Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates have an emphasis on department and product knowledge, providing information on product features...Immediate start
- A fashion-forward retail brand is seeking a Sales Associate in New York to assist in operational functions and drive sales. Responsibilities include providing stellar customer service, managing merchandise, and ensuring store cleanliness. Ideal candidates should possess...
$15 - $15.5 per hour
Duluth Trading Company is seeking a Retail Store Associate in Georgia. The role focuses on exceptional customer service and comprehensive product knowledge, contributing positively to customer experiences. Responsibilities include maintaining the sales floor and assisting...Hourly payFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Advocacy Associate. Be the first to apply!
Related searches
- customer service representative csr New York, NY
- customer retention representative New York, NY
- service representative New York, NY
- client retention specialist New York, NY
- bilingual customer support specialist New York, NY
- customer service associate remote New York, NY
- customer service representative ii New York, NY
- international customer service representative New York, NY
- employee relations assistant New York, NY
- full time customer service representative work from home New York, NY