Workflow & Quality Assurance Associate

Technology Engineering Associate, Workflow & Quality Assurance AssociateWells Fargo is seeking a Technology Engineering Associate, functioning as a Workflow & Quality Assurance Associate, within Global Payments & Liquidity (GPL) to support the SAFE-T Provisioning Team.In this role, you will support incoming work assignments, track inventory, and complete quality reviews to help ensure customer implementation requests are accurate and progress through established workflows on time. You will work closely with implementation coordinators, technical teams, and business partners while developing knowledge of transmission provisioning processes and systems.Previous GPL or transmission provisioning experience is not required. This is a strong opportunity for someone with experience in operations, workflow support, quality assurance, implementation support, or other detail-oriented environments who is interested in developing additional technical knowledge.In this role, you will:Support the assignment and tracking of incoming work based on established priorities and processes.Monitor assigned inventory, aging items, and deadlines to help ensure timely completion.Perform quality assurance and secondary reviews for accuracy, completeness, and adherence to procedures.Identify errors, missing information, or workflow issues and escalate or partner with appropriate team members for resolution.Maintain inventory and workflow information using Microsoft Excel and internal systems.Collaborate with implementation coordinators, technical teams, and business partners to support efficient work progression.Develop knowledge of transmission provisioning, customer implementation workflows, and supporting systems.Maintain process documentation, procedures, and job aids.Participate in cross-training and provide additional workflow or provisioning support as needed.Required Qualifications6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired QualificationsExperience supporting workflow, operational queues, inventory, or work assignments.Experience performing quality assurance, validation, secondary reviews, or other detail-oriented work.Experience in operations, implementation support, service delivery, production support, or a similar environment.Strong attention to detail with the ability to identify errors or incomplete information.Ability to organize and prioritize multiple assignments within established timelines.Working knowledge of Microsoft Excel, including tracking and maintaining operational inventory.Experience working with databases, workflow applications, case management systems, or similar tools.Ability to learn new systems, processes, and technical concepts.Strong communication, collaboration, and problem-solving skills.Job ExpectationsHybrid work schedule with the ability to work in the office three days per week.This position is not eligible for Visa sponsorship.Locations:550 S Tryon St; Charlotte, NC401 Las Colinas Blvd W Bldg A; Irving, TX600 S 4th St; Minneapolis, MN2700 S Price Rd; Chandler, AZPay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $28.85 - $48.08BenefitsWells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursement