Field Services Representative

Role Overview We're looking for a knowledgeable and customer-orientated Field Service Representative to provide IT infrastructure that meets the needs of today's technology-savvy generation. You'll be a full-time worker on the campus of George Mason University, providing exceptional service to customers and responding to emergency outages promptly. What You Will Do You'll configure, install, and support a variety of hardware and peripheral components, manage tickets using the help desk ticket queue, and troubleshoot and resolve basic network connectivity issues. You'll also provide end-user training sessions on relevant IT topics and support administration of VoIP phone systems and LiveOps call center chat system. Why It Might Be a Fit You’ll love this job if you're passionate about the intersection of technology and education, and you're a self-starter who seeks out problems and solutions on your own. You should be a technology generalist who can usually figure things out, and you should be motivated to get work done and complete a project. Requirements 1 to 3 years Windows and/or Mac OS hardware and software support 1 to 3 years of help desk experience in a medium to large scale environment Microsoft Office support, including Outlook/Exchange and SharePoint Online support Experience managing workload with a ticketing system, including service orders and account information gathering Remote desktop support Understanding of Active Directory user accounts, security groups, and file share permissions Understanding of system virtualization and reducing hardware footprint MCP, CCT, A+, Net+, or ACTC Certification Associate degree in Information Technology or closely related field Benefits Hourly Pay: $25 - $30 Annual Bonus Learning and development opportunities Competitive benefit packages Paid Parental Leave Vacation starting at 15 days increasing with length of service 10 days paid sick leave 4 days off each year to volunteer #J-18808-Ljbffr